Jules
Member
Registered: 26th Nov 04
Location: Ipswich, Suffolk Status: Happy
User status: Offline
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Just been on hold on the phone to Sky customer service before i got fucked off and hung up.
Only wanted to know if my SKy box was knackered - if it is then I was gonne upgrade to Sky+ and give them some of my hard earned but they wouldn't answer the phone - still doesn't help me get my Sky to work though!
I woke up and flicked it onto Sky, got the message of "No signal being recieved" yet the time on the Sky clock was spot on, so done the usual unplug, wait, plugin routine.
When it was plugged back in the Sky box in on but in standby, so I press the Sky button expecting it to all come to life like usual - but nothing - stays in standby.
Since then I have unplugged and plugged it in plenty more times, tried all the buttons on the remote and front of the Sky box, changed the batterys - pretty much everything without success, so I rang then to get advice and upgrade - but no answer.
Do I just say fuck it and upgrade anyway? Do I try their helpline again?
Ggggnnnnnnnnn!!! 
EDIT: Just used their new "Ask me" facility on their website, glad that solved my problem...
[Edited on 04-01-2007 by Jules]
[Edited on 04-01-2007 by mav]
[Edited on 05-01-2007 by Jules]
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Melville
Member
Registered: 4th Jun 03
Location: Newcastle upon Tyne
User status: Offline
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Telewest is the way forward
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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@ ROFLCOPTER!
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dave17
Member
Registered: 3rd Sep 02
Location: Greater London
User status: Offline
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mooney
Member
Registered: 20th Oct 05
Location: north west uk
User status: Offline
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pull the power cable out the back, then hold down back up on the box and plug back in, keep back up button pushed in till it says on screen updating system software
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Jules
Member
Registered: 26th Nov 04
Location: Ipswich, Suffolk Status: Happy
User status: Offline
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Where would I find the "back up" button?
All I have on the front is a tv guide, info, the cursor arrows, a select button and that's about it 
On a related note - I rang up Skys disconnection department this afternoon and said I was thinking of leaving and getting cable TV from NTL/Telewest, once I had said that I was offered an upgrade to Sky+ for £49 (a lot better than the £160 they originally wanted!) which I snapped up - it's being fitted in a couple of weeks 
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StuartVRS
Member
Registered: 9th Feb 03
Location: Bromley Common, Greater London
User status: Offline
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I did that a while ago, told them i was leaving for NTL and they gave me 25% off by bill for the next 6 months and was told to call back after and they could sort me a new deal.
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Munchie
Member
Registered: 17th Jul 01
Location: I swap goats for mobile phones
User status: Offline
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eh do u have to pay extra for sky+ ? monthly i mean
[Edited on 05-01-2007 by Munchie]
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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No, you just have to pay for the box.
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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quote:
Originally posted by Munchie
eh do u have to pay extra for sky+ ? monthly i mean
[Edited on 05-01-2007 by Munchie]
thought u did unless u get full hog
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John
Member
Registered: 30th Jun 03
User status: Offline
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Yip you do have to pay a tenner a month unless you have the full package last time i checked.
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Jules
Member
Registered: 26th Nov 04
Location: Ipswich, Suffolk Status: Happy
User status: Offline
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If you have either the sports package (which I do) or the movies (which i don't) then it costs an extra £10 a month and if you're gonna pay that you may aswell get the sports or the movie package so it's free!
[Edited on 05-01-2007 by Jules]
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