Kellye
Member
Registered: 23rd Aug 06
Location: southport, Drives:
User status: Offline
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As some of you may know I have just moved....
Where is the best place to go to for getting broadband? and how will I find out if they do it for the area I am in? 
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Ally
Member
Registered: 2nd Jul 03
Location: Pontypool Drives: a Skoda
User status: Offline
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pipex is ok, stay away from supanet
Nildram is good as well
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Stay clear of Tiscali too.
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Kellye
Member
Registered: 23rd Aug 06
Location: southport, Drives:
User status: Offline
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Am no good with this sort of stuff lol. what about phone lines. I know there is one at mine but who will this be run by the broadband people of will I have to get one sorted like bt or cable. Sorry if I sound stupid haha 
[Edited on 22-05-2007 by Rallye106]
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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Stay clear of BT, its a nightmare if you have a problem needing fixed. Our broadband connection broke. It took them over a week and 7 phone calls each lasting over an hour, to Indian robots who would insist that you go through the whole troubleshooting process each time you phoned, before they eventually sent an engineer to our house to look at the problem!!! 
[Edited on 22-05-2007 by JadeM]
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Kellye
Member
Registered: 23rd Aug 06
Location: southport, Drives:
User status: Offline
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quote:
Originally posted by JadeM
Stay clear of BT, its a nightmare if you have a problem needing fixed. Our broadband connection broke. It took them over a week and 7 phone calls each lasting over an hour, to Indian robots who would insist that you go through the whole troubleshooting process each time you phoned, before they eventually sent an engineer to our house to look at the problem!!!
[Edited on 22-05-2007 by JadeM]
Note to self deffinately not bt haha thats the last thing I would need engineers to come out and wait for them to turn up when theres a problem. What other phone companies are there? 
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Fee
Member
Registered: 16th Nov 05
Location: With AK
User status: Offline
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That's strange....We're with bt and have had no problems with them.
A couple of times our connection was down, but fixed again within minutes of being on the phone to them.
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Joe
Member
Registered: 20th Jun 04
Location: Hesketh Bank, Lancashire
User status: Offline
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Same never had any problems with BT but nothing has gone wrong for them to fix so i'm not sure on the customer support side of things.
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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Fee it was a nightmare!!! Honestly everytime mum phoned she was on the phone for over an hour speaking to an Indian who couldn't understand her and she couldn't understand them!!! Eventually after a week without the connection they said it was a line fault and agreed to send out an engineer When the engineer did eventually arrive, he said it wasn't a line fault at all, it was a fault with the modem and that we would be charged for his visit
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JadeM
Premium Member
Registered: 9th Feb 06
User status: Offline
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quote:
Originally posted by joe6886
Same never had any problems with BT but nothing has gone wrong for them to fix so i'm not sure on the customer support side of things.
We were the same. We'd never had any problems up until then, but when we did have a problem they let us down badly!!!
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topshot_2k
Banned
Registered: 1st Dec 03
Location: Northampton Drives: Pug GTi-6
User status: Offline
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http://www.pipex.co.uk/
BT - Shit support, expensive imo
Virgin - seem ok,
Sky - mate has no problems, think you need to sky package to have it though
Tesco - Good, no problems, fast connections etc
Pipex - Just signed up to them
AOL - 
[Edited on 22-05-2007 by topshot_2k]
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Kellye
Member
Registered: 23rd Aug 06
Location: southport, Drives:
User status: Offline
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Might go with sky actually cos we are getting sky put on and theres already a aerial for this, cheers for the info people much appreciated 
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Andrew
Member
Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
User status: Offline
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Got BT at the moment. Not bad but for some reason i have to reset the router from time to time randomly. Expensive tho!
Had Orange. What a pile of shite! Had to change cos i was offline more than i was on.
Looking for a cheaper one soon tho, or one that throws in some extras such as Sky.
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drunkenfool
Member
Registered: 7th Feb 03
Location: Hereford Drives: Audi R8 V8
User status: Offline
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Nildram! Whatever you do, DONT go with tiscali.
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Russ 200sx
Member
Registered: 29th Dec 05
Location: Bagillt - Flintshire
User status: Offline
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Ive been with BT for 7 months now and not 1 problems
I was with orange (wanadoo) in my mums house
[Edited on 23-05-2007 by Russ 200sx]
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Kellye
Member
Registered: 23rd Aug 06
Location: southport, Drives:
User status: Offline
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So most people have bt and bt broadband?
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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I'm with Demon. No real problems, has slowed off now and again but for the most part its pretty fast.
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topshot_2k
Banned
Registered: 1st Dec 03
Location: Northampton Drives: Pug GTi-6
User status: Offline
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quote:
Originally posted by Rallye106
So most people have bt and bt broadband?
Pipex 8mb unlimited with anytime phone calls for £27 a month 
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Kellye
Member
Registered: 23rd Aug 06
Location: southport, Drives:
User status: Offline
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Theres so many I have not heard of haha. I suppose it just depends what I can get.
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topshot_2k
Banned
Registered: 1st Dec 03
Location: Northampton Drives: Pug GTi-6
User status: Offline
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www.pipex.co.uk
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C2RL R
Member
Registered: 28th Mar 02
Location: Redcliffe, QLD
User status: Offline
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I've been with BT since i first got dial-up and they have been fine until lately. I upgraded from 2mb to 8mb broadband recently and had all sorts of problems. I had the same experience as Jade's mum when contacting them although i only had to speak with them a couple of times. All sorted now tho and so far its been ace.
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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http://www.thinkbroadband.com is a good place to compare ISPs and read reviews etc
But Be Broadband (bethere.co.uk) is suppose to be one of the best at the moment
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Kellye
Member
Registered: 23rd Aug 06
Location: southport, Drives:
User status: Offline
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I just checked and I can get broadband in my area so I will be getting the phone line put on the making a decision as to who to go with
For Postcode PR9 8FL
Your exchange is ADSL enabled, and our initial check on your postcode indicates that your line should be able to have an ADSL broadband service that provides a line rate up to 512Kbps. However, due to the length of your line, an engineer visit may be required, who will, where possible, supply the broadband service.
Our check also indicates that your line should be able to support a potential ADSL Max broadband line rate of 500Kbps or greater.
The actual ADSL Max line rate supportable will be determined during the first 10 days of use, after which time the highest stable rate possible will be set.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
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Jill
Premium Member
Registered: 8th Jun 01
Location: Aylesbury, BUCKS
User status: Offline
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quote:
Originally posted by JadeM
Stay clear of BT, its a nightmare if you have a problem needing fixed. Our broadband connection broke. It took them over a week and 7 phone calls each lasting over an hour, to Indian robots who would insist that you go through the whole troubleshooting process each time you phoned, before they eventually sent an engineer to our house to look at the problem!!!
[Edited on 22-05-2007 by JadeM]
Definitely agree with you on this one! They're a complete nightmare when it comes to dealing with a problem.
Heard mixed things about Sky aswell (more bad than good tbh) And AOL are suppposed to good as well
JILL 
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Rob H
Member
Registered: 28th Oct 00
Location: Staffordshire Drives: Astra SRi
User status: Offline
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quote:
Originally posted by drunkenfool
Nildram! Whatever you do, DONT go with tiscali.
Not actually that bad for me TBH. Occasionally the service drops, or i can't connect, but it usually sorts itself out within an hour. Customer service was pretty helpful too when I fudged trying to get a better deal on their internet site (stupid web and talk package - presumed i could just ignore it but it actually meant you'd changed call providers) and dad got a letter though saying goodbye from BT   .
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