M2RTY
Member
Registered: 25th May 01
User status: Offline
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had virgin cable modem and TV for 7 years or so now
ran off the same cable OK since day 1
last week, Internet went off, but everything else was OK. Tried many thhings, and in the end I moved the modem onto another cable feed in the house and it worked. So I tried the TV on the "broken" cable and it also worked - so can not be a broken cable
so TV works on both feeds
Modem only works on one
Both cables are fed from a splitter in house, all cables etc look OK so far
any ideas?
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AndyKent
Member
Registered: 3rd Sep 05
User status: Offline
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If its the original router from 7 years ago, ring them up and tell them theres a problem - they'll send you out a new modem straight away.
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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jep its the original one, but works fine on 1 cable
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John
Member
Registered: 30th Jun 03
User status: Offline
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Could still be a faulty cable thats working for the frequencys the TV uses but not the modem.
Could also be that output on the splitter.
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M2RTY
Member
Registered: 25th May 01
User status: Offline
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splitter - OK as I have tried the good cable on the bad cable's connection
damaged cable that is OK for frequency's for TV - looks like this is the only valid reason
thanks
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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could still be a dodgy modem, eitherway called tech and get an engineer round to have a look
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