Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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Am i right in saying that when you ask for a MAC code to leave you ISP you are entitled to get it there and then? Not in X working days??
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Neo
Member
Registered: 20th Feb 07
Location: Essex
User status: Offline
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Not there and then, most companies feel 5 working days is acceptable, however I kicked up shit with pipex a few months back and got a code in about 5 hours however that was a business line.
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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Bugger they are right!
Ofcom web site....
Under Ofcom regulations, where a consumer or small business (with 10 or fewer employees) wishes to change broadband provider, a MAC must be issued within 5 working days of request. Companies must also offer at least two methods of providing a MAC (by email, phone or post etc).
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Neo
Member
Registered: 20th Feb 07
Location: Essex
User status: Offline
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Yes but twiggy, that is it must be issued within 5 days, doesn't mean you can't get it sooner if you chase them 
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Twiggy
Member
Registered: 15th Oct 04
User status: Offline
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After i ripped him to fuck i am not supprised he played it by the book!
Best bit was speaking to someone in Africa....
"what is your name?"
" Errrrr errrr errr *long pause*Alan"
FPMSL!!!!
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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BT took about 2 days when I applied online the other day.
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