Matt L
Member
Registered: 17th Apr 06
User status: Offline
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basically had shite connection speeds for the past 4 months basically hadny bin above 0.5mbs and today it was 0.35mbs and everytime i have tried to call they have bin closed  anyway they are open to day so just spoken to 1 person as me asking why and he and because im not the account holder he couldnt tell me but anyway he did something and now im getting 1.3mbs which is apparently the maximum for this line.
so called again pretending to be my dad to ask why it was shite and basically they didnt have an answer
anyway just weird how they make your connection shite until you call.
0.3 to 1.3 is a bit of a difference.
EDIT
See my last post.
[Edited on 03-08-2009 by Matt L]
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WATSON
Member
Registered: 16th Jun 05
Location: Fife, Scotland
User status: Offline
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I know your problem....
tiscali  very crap service and lack of customer service, change over to someone else
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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I want to but dont know how much it will cost to cancel with them and go to someone like o2
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WATSON
Member
Registered: 16th Jun 05
Location: Fife, Scotland
User status: Offline
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How long have you been with them? because if you have been with them more than your 12month contract you have the rights to cancel.
or just say you have been with them for 6 month and you have 6 months left you'd have to pay for that 6months left then you can cancel
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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bin with them since like 2005 but dont know how long this contract has bin going on
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CorsaKen1
Member
Registered: 22nd Nov 06
Location: Grimsby, North East Lincolnshire
User status: Offline
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quote:
Originally posted by WATSON
How long have you been with them? because if you have been with them more than your 12month contract you have the rights to cancel.
or just say you have been with them for 6 month and you have 6 months left you'd have to pay for that 6months left then you can cancel
I have just been thinking how to word all that for the last 10 minutes
I was with Tiscali and on the day my contract ended I rung them up and ask for the mac code. Tiscali was an absolute joke of a service the customer service/technical support, the speeds 2 or 3 meg max for a year on an supposed 8 meg line  . I have been with BT for 2 days now and I seem to be getting an average of 6 meg.
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WATSON
Member
Registered: 16th Jun 05
Location: Fife, Scotland
User status: Offline
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Shouldnt really matter you should be able to cancel now as you have done the 12 month contract.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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virgin media have been reported as being the best ISP going. im with them on a 20mb line, and i get 20mb.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Virgin are the worst ADSL and one of the worst companies in general I have ever dealt with.
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bubble
Member
Registered: 24th Jan 04
Location: Darwin, NT Australia.
User status: Offline
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quote:
Originally posted by John
Virgin are the worst ADSL and one of the worst companies in general I have ever dealt with.
is adsl the telephone line one?
im reffering to the fibre optic one.
awesome.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Yip, it's ADSL he's talking about.
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ash_corsa
Member
Registered: 15th Apr 04
Location: Shrewsbury
User status: Offline
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I can also vouch for Tiscali being absolute shite, customer service is non existant, download speeds are ridiculous, i have a 6mb capable line but average download speed is 0.3mb
looking for new isp right now!
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Sunz
Member
Registered: 12th Jan 07
Location: SE England
User status: Offline
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My tiscali is good 
Always 6+mb downloads on my "up to" 8mb service.
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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and now its back to below 0.5mbps 
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Marc
Member
Registered: 11th Aug 02
Location: York
User status: Offline
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Was in the paper last week about them being shite.
I used to be with them. They would deny anything was wrong and cut your connection right down.
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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yeh i can see another phone call to them tonight to ask for a mac code tbh.
what are the costs involved in swapping to a different provider? (o2 more than likely)
do we have to pay to have anything disconnected or anything stupid.
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ENB
Member
Registered: 24th Apr 06
User status: Offline
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No, Just ask for your mac code and cancel tiscali. Call up O2 and tell them you want to purchase and give them the mac code.
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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cools will speak to the parents later as its under dads name.
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