Planty02
Member
Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
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Evening guys,
Has anyone here ever worked with promethean's active inspire? I'm trying to install v1.4 atm on server 2k3 enterprise edition. 32bit.
When I install the software, in the add/remove programs dialog I'm getting big black bars in the middle of the list. Never seen anything liek this before and was wondering if anyone had seen this before.
The problem clears up as soon as I uninstall the software.... 
link to a similar issue: http://www.prometheanplanet.ru/forum/showthread.php?p=63021
Cheers 
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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That is weird. Ill have a look on Monday if nothing comes up. Ran an sfc and a chkdsk on the server?
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Planty02
Member
Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
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I haven't tbh. Its a virtual Machine so minimal risk of bad blocks etc. Will run the checks anyway when I get chance in case of file corruption but if this was the case it seems odd that uninstalling AI fixes the problem
I'll try it on a different server adn go from there. If it continues I might get in touch with promethean support to see if theres a known fix/update.
I'm not sure if installing it on Server is supporting though as it generally for workstations but this is a citrix image i'm building up where staff want to develop resources in the software.
/essay 
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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Urgh, Citrix :shudder:
A virtual machine can still fuck itself, but deffo do an SFC on it, I've been errors like this on computers that had dodgy system files.
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Planty02
Member
Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
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I tried the disk check etc to no avail.
Next I identified the reg key for it in HKLM\SOFTWARE\Microsoft\windows\currentversion\uninstall and deleted it. It fixed the problem and the MSI it originally installed from now displays correctly in ARP (although I can't find any trace of it in the registry )......anyway, HAPPY DAYS!! 
Cheers Dave
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Matt L
Member
Registered: 17th Apr 06
User status: Offline
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should of just turned it off and on tbf, rookie mistake  .
ps
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Planty02
Member
Registered: 5th Mar 05
Location: Burslem, Stoke-on-Trent
User status: Offline
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Heyyyyyyy
Tried that first...obviously
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