Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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Keep getting blue screen, says something about timeout lockdown or something and computer must restart then when i log back on get this
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8002FB94E0
BCP2: FFFFF88003D37CF4
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\042411-27175-01.dmp
C:\Users\Tom\AppData\Local\Temp\WER-53945-0.sysdata.xml
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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Problem with video card
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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http://www.sevenforums.com/crash-lockup-debug-how/63320-2-int-stop-0x116-video_tdr_error-troubleshooting.html
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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If it's a new laptop then I'd just suggest taking it back first of all. Otherwise, is there any kind of trend to when it does it? Like when using flash, or something like that?
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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does it mainly if using java or msn messenger.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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If it's a new laptop, you tried reverting back to factory default installation of Windows?
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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thanks sam i'll try that, going to do some tests, usually when i've got it laid on bed, wondering if it is the video card getting too hot
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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It's windows 7 being shit. You'd be fine on xp
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by Tom J
thanks sam i'll try that, going to do some tests, usually when i've got it laid on bed, wondering if it is the video card getting too hot
If the fan vents are blocked then yes the laptop will overheat, but in my experience it would just turn off rather than showing a BSOD?
You could try looking at the Event Logs in Windows for any clues as to what's causing it to die:
Press the Windows key and R on your keyboard, and in the Run box type in eventvwr.msc and click on OK.
After it opens up, click on Windows Logs and the ones to look through are Application and System.
When your laptop dies again make a note of the time and do the above steps if you can't remember the exact time when it last died on you.
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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ok i've had it sat on a book and it still does it so like you said sam it can't be overheating.
Just done that thing, in system there is an error message that says:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800253a4e0, 0xfffff88002d00cf4, 0xffffffffc0000001, 0x0000000000000003). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 052311-19266-01.
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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says it happened at 13:31:40. The last log at that time is
Log Name: System
Source: amdkmdag
Event ID:62464
Task Category: DVD_OV
In fact theres about 12 of these logs at that exact time
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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That "amdkmdag" is to do with the graphics chip in your laptop.
Random question but - are you using AVG anti virus on it?
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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its got mcafee and keep getting an annoying pop up saying i need to upgrade it as trial has ended
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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I can't find a solution for this problem.
Seems to be dodgy video card driver + windows 7 problem.
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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if its new get it back to where you got it, don't fanny around with it
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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think i got it early april. will they give me another or send it away for repair as i'll be without a laptop otherwise. its currys i got it from
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Russ
Member
Registered: 14th Mar 04
Location: Armchair
User status: Offline
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they'll send it away unless you paid lots for a ridiculous warranty
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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quote:
Originally posted by Tom J
as i'll be without a laptop otherwise
Even if they do want to, don't hang onto a brand new lemon laptop because of that reason.
Curry's are usually really good for replacements from my experience anyway.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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quote:
Originally posted by Tom J
its got mcafee and keep getting an annoying pop up saying i need to upgrade it as trial has ended
Reason I asked is because I found a thread from some forum online where some users mentioned AVG was conflicting with the graphics drivers I think:
http://forums.amd.com/game/messageview.cfm?catid=279&threadid=145517
With regards warranty, Currys might say to you that after 30 days you'd have to send it to the manufacturer, but I imagine they'll just sort you out a replacement in store TBH as your contract is with Currys in a way, not HP or whoever.
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Tom J
Organiser: South Wales
Premium Member
Registered: 8th Sep 03
Location: Bridgend
User status: Offline
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i'm uninstalling mcafee if that doesnt do it i'll take it back then cheers
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