Liam
Member
Registered: 19th Jan 06
Location: Stafford
User status: Offline
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Got a call today to tell me I am eligeble for an upgrade, so I asked if I can have the iPhone 4S on my current plan (£31/month, 300 mins/"unlimited texts"/500mb internet) which is fine, but they want £170 for the phone itself.
I mentioned the fact I can get the phone cheaper on "3" (£130) and for £1/month less (  ) making the cost over 2 years £64, not a huge amount, but better in my pocket than theirs! I was told that they won't make the price of the phone match that of "3"  I would of thought they'd want to keep some custom, obviously not 
Anyone else had this kind of problem with them? I tried to speak to the cancellations team, but got some indian woman, who couldn't understand me and vice versa, so that got me no where 
There was a guy on here who said he can get discount or similar, but i've cleared my u2u's since I asked him if he could help out, anyone know his name? its not Robbo or Bubble (  )
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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surprised they didnt make some offer but usually very strict on iPhones. also if we matched 3's price then we would just do it as RRP
forget the guys name but if you flick through the last 20 pages of the iPhone 4S thread youll see him i think... smc summat praps?
also our call centre is in stoke not india 
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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handset prices are fixed by apple i believe?
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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well yes, but same is relatively true for other handsets and we would often make allowances to retain people but with iPhones it cna be diff due to the volume done across one device plus the apple gayness factor
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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quote:
Originally posted by LeeM
handset prices are fixed by apple i believe?
They do fluctuate. Cheapest is from apple themselves.
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LeeM
Member
Registered: 26th Sep 05
Location: Liverpool
User status: Offline
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tbh, they arent short of iphone customers,so probably think theres no point giving one at a discounted price to a £30/month customer when someone will be buying one that very second on a £40-50 contract
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Liam
Member
Registered: 19th Jan 06
Location: Stafford
User status: Offline
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quote:
Originally posted by Robbo
surprised they didnt make some offer but usually very strict on iPhones. also if we matched 3's price then we would just do it as RRP
forget the guys name but if you flick through the last 20 pages of the iPhone 4S thread youll see him i think... smc summat praps?
also our call centre is in stoke not india
That was my wondering, as I know every man and his dog will be after the 4S at the moment, I don't really want to leave as i've had absolutly no problems with them.
Call centre may be in Stoke, but have you been there recently? more ethnics than whites in Stoke.
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Liam
Member
Registered: 19th Jan 06
Location: Stafford
User status: Offline
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Spoke to Phones4U today, and as someone mentioned, prices set by Apple themselves.. So going for an 18 month contract as its cheaper than a 24 month contract overall adding the price of the phone.
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