John
Member
Registered: 30th Jun 03
User status: Offline
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Synology buffs, (bart i think).
Got a few of these for a client, the DS1511+, one has failed.
Sent back to Scan, who then send to Synology, who can then take 28 days to send it back to scan.
That's absolutely shocking service and not what I expected at all.
Would make me think twice about buying another tbh.
For what they cost I'd expect a week at most.
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Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
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Thats terrible, i've been looking for a decent NAS system lately and Synology is constantly popping up. iPhone app works with some too, which is a cool feature etc.
5 bay like your customer would be too much for me... do you know of any alternatives with 2-3 bays John / Bart? I'd rather spend an extra few quid and get a quality product than one that fails and takes a month to replace... I've heard good reports about Synology, but the above post says otherwise.
(Sorry gone off topic, saves making another thread).
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John
Member
Registered: 30th Jun 03
User status: Offline
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Got some Buffalo's that have been running well, got 5 bays but not as expensive as synology.
You can just stick 3 drives in a 5 bay one anyway then upgrade later.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Unless Scan or whoever offer you a swap out service it's easier to bypass them and just put in a warranty claim direct with the manufacturer I find.
You cut about a week's worth of time by doing it this way.
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John
Member
Registered: 30th Jun 03
User status: Offline
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I did, they sent me back to scan.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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That's pretty shit. 
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John
Member
Registered: 30th Jun 03
User status: Offline
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Still not got this, terrible, terrible service, I'd avoid like the plague unless you can deal with it being away for months when it fails.
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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John,
You've done it wrong!
What actually happened?
I have a DS1511+ myself.
Best thing you should have done was raised a support case with Synology, forward the IP address and an admin/password they can use, enable Telnet and and they would have fixed it remotely (assuming it was a software issue and not a hardware fault).
DSM 4.0 Beta got released last weekend. cant wait to try it.
[Edited on 16-01-2012 by Bart]
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John
Member
Registered: 30th Jun 03
User status: Offline
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It was a hardware fault.
Synology were my first port of call, they sent me back to Scan for an RMA.
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Bart
Member
Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
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I see.
Thats not great then :/
I guess 28 days is worst case senario, keep me updated.
[Edited on 16-01-2012 by Bart]
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John
Member
Registered: 30th Jun 03
User status: Offline
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Almost got a resolution to this.
Scan have been lying, it wasn't Synology's fault, synology have actually been really helpful.
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