John
Member
Registered: 30th Jun 03
User status: Offline
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Got a laptop a couple of weeks ago.
Never worked right.
On dell chat just now and they are really annoying.
They ask you to go through loads of stupid things that I have already done and asking for error codes which I checked at the time but don't have written down.
I just want it swapped for one that works 
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bradgsi
Member
Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
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They will try and fix it first mate before swapping it just the way things are.
like ntl telling me that my internet wasent working because i have wireless router 
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John
Member
Registered: 30th Jun 03
User status: Offline
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Making me run all the diagnostics again to give him error codes.
There will probably be none.
The computer is working ok atm.
Seems to be an intermittent fault that I think is related to overheating.
If it doesn't throw up any codes i'll have to run prime or somehting on it for an hour 1st.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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what problem is it John?
which laptop?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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exactly the same with me, have a dead machine all i want to do is ring up and get them to send a tech to fix, but no they try and talk me through stupid things like im some type of novice, very annoying.
They should ask have you tried anything etc
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John
Member
Registered: 30th Jun 03
User status: Offline
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Inspiron 6400.
Started crashing after a couple of days.
Then wouldn't boot at all, giving memory errors as soon as turned on.
When I coudld get it to boot i got ntldr errors.
Tried to install windows many many times and got disc copy errors although I knew the disc to be good.
finally got it installed and now it just randomly crashes, also seems to be heat related.
I've done enough to know its a hardware fault but the guy wanted error codes.
He's got them now so i'm waiting in anticipation.
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blebo
Member
Registered: 18th Apr 02
User status: Offline
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MY brother in law good the same PC.
Got the blue screen a few times then Laptop wouldnt switch on stating memeory error. But when Dell ran the hardware checks it said memeory was okay.
Dell reset the PC to factory spec and said it was fixed. 10mins later started agin.
I re contacted them and they sent out a new memory chip and its fine now.
But your right they like to check everything twice before sending someone out.
Also dont use chat as it is so slow. Took me over an hour for the operator to read over the notes and send me new memory.
The phone is musch quicker as it took an hour to run all the checks and reset the laptop to factory spec.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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phone them and tell him the laptop won't power up at all now. if you have onsite warranty, they send an engineer the next business day. I have an inspiron 6000, never had any problem...1 1/2 year now..same for a 2200, just got a 1300 works great.
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John
Member
Registered: 30th Jun 03
User status: Offline
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I would phone but I really cannot be annoyed dealing with an indian.
We cannot understand each other and I just get annoyed.
I was on the phone for my pda to them before and I ended up emailing.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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quote:
Originally posted by John
I would phone but I really cannot be annoyed dealing with an indian.
We cannot understand each other and I just get annoyed.
I was on the phone for my pda to them before and I ended up emailing.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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i always get irish people  never an indian
or cowboy for that matter
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John
Member
Registered: 30th Jun 03
User status: Offline
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Gurudeep_BS and Sumith_Rodrigues are the last 2 i've dealt with.
I'm not taking my chances on the phone
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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quote:
Originally posted by John
Gurudeep_BS and Sumith_Rodrigues are the last 2 i've dealt with.
I'm not taking my chances on the phone
but it's quicker, tell him you had the abovce symptoms, but now it won't even power up
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John
Member
Registered: 30th Jun 03
User status: Offline
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I originally got in contact when it wouldn't boot at all
I had to sort out warranty issues though and then i randomly tried it one night and it worked a bit.
If they are arsey about giving me a replacement instead of fixing that one i'll say it doesn't boot at all.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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I fried a Dell screen because I unplugged it witht he power on. They replaced it the day after phoning them up all the way in India 
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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quote:
Originally posted by John
Got a laptop a couple of weeks ago.
Never worked right.
On dell chat just now and they are really annoying.
They ask you to go through loads of stupid things that I have already done and asking for error codes which I checked at the time but don't have written down.
I just want it swapped for one that works
like me with my LCD telly...
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John
Member
Registered: 30th Jun 03
User status: Offline
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From the error codes I spent 2 hours getting them from the diagnostic software they have decided it is actually broken as I said.
They will kindly send an engineer to replace the memory and motherboard.
I have declined and said I want a new one.
Awaiting reply
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mav
Member
Registered: 19th Jun 01
Location: Scotland
User status: Offline
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quite right..
but do you not have to give them reasonable amount of time to fix by law.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Probably.
I'll end up having it fixed if they won't replace.
If it wasn't off ebay originally i'd have just returned it and bought another one off them.
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abdus
Member
Registered: 23rd Feb 06
User status: Offline
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let them fix it, they will put new parts in.
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John
Member
Registered: 30th Jun 03
User status: Offline
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I know it makes no difference and then it'll work fine but I just don't like brand new equipment being pulled to bits to have parts replaced.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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Why argue for a new one if they can just simply repair it. I cannot stand customers who make stupid fucking unreasonable demands when they don't know what they are talking about.
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John
Member
Registered: 30th Jun 03
User status: Offline
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I want a new one for the sake of wanting a new one.
That is the only reason tbh.
I have not made any unreasonable demands, just said to them i'd rather a replacement instead of a repair.
I also do know what i'm talking about.
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ed
Member
Registered: 10th Sep 03
User status: Offline
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If you knew what you were talking about you would know that you can't just go around demanding new laptops. By law the company have a right to repair defective merchandise before they are obliged to replace it.
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John
Member
Registered: 30th Jun 03
User status: Offline
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I haven't demanded a new laptop.
And if I did happen to have demanded one and got a new one because of that i'd have been happy.
I really don't see your point here.
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