Matt.H
Member
Registered: 12th Mar 03
User status: Offline
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I have just rang 3 to report my k800 as being faulty...got thro to an idian call centre (oh the joy) and insisted that it would go for repair. Now am i right in saying that im entitled to a new phone when its only 6 months old and still under manufacturers warranty?
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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Nope its a repair warranty on mobile phones
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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(2 year, first 14 days is exchange period)
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Matt.H
Member
Registered: 12th Mar 03
User status: Offline
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I dont know how they can do this...so the 12 months manufacturers warrenty means nothing?
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Fro
Member
Registered: 20th Jun 06
Location: Rainham, Essex Drives: A3 2.0TDi Sport
User status: Offline
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Just means they will fix it and then if it can't be fixed new phone i believe.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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quote:
Originally posted by Matt.H
I dont know how they can do this...so the 12 months manufacturers warrenty means nothing?
Did you read what I just said 
Warranty is for a repair
Nowhere does it say "We'll swap your phone if its faulty"
And its not 12 months, its 24
It'll only be away a few days, which is far better than any of the other networks turnaround on a standard warranty job
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Ian
Site Administrator
Registered: 28th Aug 99
Location: Liverpool
User status: Online
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They're not required to exchange the handset if a repair rectifies the fault.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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our repair centre is approx 7days turnaround sometimes we get them back 3days later but average is 7.
makes me laugh how many people demand a new phone when their 9month old batterd fucked phone has stopped ringing. its like taking your 3year old 30k astra to a dealership demandingg a new car cos your electric windows stopped working.
warenty on repair not replacement and to add to this its technically the manafactuers responsibility not the networks!
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mooney
Member
Registered: 20th Oct 05
Location: north west uk
User status: Offline
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three are crap, rang up to update my contract and see what phone i could get, the offered me the same phone i already had, charge me 65 quid for it but because im a valued customer i get an extra 25 mins a month for free
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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Yes but what contract/deal/handset are you on? And how long have you had it for?
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mooney
Member
Registered: 20th Oct 05
Location: north west uk
User status: Offline
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12 months sony ericsson k800i 32.50 month 1000 txts 250 mins 50 video 50 picture msgs and £5.00 to spend on wap
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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so go somewhere else, its no secret you dont get as good-er deal when you upgrade. You dont have to settle for it.
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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12 months int a 12 or 18 month contract?
There isn't really a better phone out at the moment from Sony, K810 is out this month though
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