Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Just had a call from Orange because i'm a "loyal customer".
Now, this is my first contract with them, an 18month one, which is ending in October. How the hell am I more loyal than the next guy with a contract? Just seems like over use of bollocks like "rewards" & "loyal" to me. He said the early call was due to my "loyalty", yet a good source (Jambo) already told me I can renew 3months early anyway. I mentioned that and he disagreed and said it's for "loyal customers only"  OK.
Anyway...
He offered me a £5 reduction a month, same deal, plus free C902 + 8GB Memory Card.
So...
SonyEricsson C902
8GB Memory Card
600mins
Unlimited Texts
£30 a month
BUT, I had to sign up for another 18 months. So, that'd be 20months including the 2months remaining!! 
He wouldn't throw in any data package no matter what, which I thought was shit. I said vodafone do and he started slating them for one reason or another.
What you reckon? I'm not too sure myself. 20months is a bit daunting 
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John
Member
Registered: 30th Jun 03
User status: Offline
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Go to o2.
Slating another company 
That's normally a big no-no.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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lol
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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quote:
Originally posted by John
Go to o2.
Do they do better deals then?
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Is that the best they can do Jambo? Seems wank to me. He said they can't even do data at all. Best he could do was 4MB for £4. Fuck off!
Voda do 500MB free now dont they?
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John
Member
Registered: 30th Jun 03
User status: Offline
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Best I can see on the o2 site s that phone, 600 minutes, 1000 texts and you can choose a bolt on, one of which is data, 35 quid though so disregard me.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Maybe it was a good deal. I've asked them to call back on Saturday so I can think it over. The guy sounded disappointed, especially after i'd kept him on the line for ages
I said "So, is it you who calls back?"
Him "No, someone else unfortunately"
Me "Oh, do you still get the commission then?"
Him "No, but it's swing and roundabout" then hung u p
Sound guy.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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We can match that deal IIRC and most liekly with more data available 
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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I'd be going against my principles tho
If you can match the deal and give me the 500MBs a month, then you can have my commission, Robbo. Oh, I want 12months too
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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12 mionths u say
ill ask around and find out
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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if you ring up and tell them your off to voda with free data, theyll probably give you some.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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quote:
Originally posted by Jambo
if you ring up and tell them your off to voda with free data, theyll probably give you some.
Really? I even said on the phone that I was gonna leave and he still didn't budge. He gave me the old "I wish I could, I really do, mate"
My only concern about actually leaving is... Nobody gets reception who's on O2/Voda in my house for some reason? G/F has to leave her O2 mobile on the window ledge. My Orange phone gets full strength all the time, pretty much everywhere.
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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he wont have been working in retentions, which is the department you ring when you want to leave and its their job to make you stay.
He wont have had anything other than the std sales package to offer you, and seeing what he has confirms that
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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What realistically can they offer data-wise, Jambo?
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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Asa general suggestion, leav eeverything until the last day of the month... i got a mates sister a deal of 600 mins, un limited texts, unlimtied data, free w890 (I think) for £35 per mth, half price for the first 15 months on 30th June
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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not sure brett, only they know, jut ask, if they cant deliver leave 
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Simon_16v
Member
Registered: 14th Aug 06
Location: Yorkshire
User status: Offline
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Brett threaten to leave and cancel your contract. I did this and got a free upgrade, 600mins, unlimited texts adn 250mb of internet browsing for £20 a month 
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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quote:
Originally posted by Robbo
Asa general suggestion, leav eeverything until the last day of the month... i got a mates sister a deal of 600 mins, un limited texts, unlimtied data, free w890 (I think) for £35 per mth, half price for the first 15 months on 30th June
What's the significance of it being the end of the month? Something to do with meeting targets?
quote:
Originally posted by Jambo
not sure brett, only they know, jut ask, if they cant deliver leave
Yeah, s'pose. What the amount of time you have to give them to cancel? Is it a over the phone only job?
Also, what is that number I need to transfer my mobile no. to another network?
quote:
Originally posted by Simon_16v
Brett threaten to leave and cancel your contract. I did this and got a free upgrade, 600mins, unlimited texts adn 250mb of internet browsing for £20 a month
Who with?
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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Yep, meetign targets etc
30 days to cancel a contract and you need a PAC code to tfr your number
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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PAC code, that's it
Was getting mixed up with MAC for Broadband.
If I ask for the PAC code they'll just know i'm serious
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Simon_16v
Member
Registered: 14th Aug 06
Location: Yorkshire
User status: Offline
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Mine's with Orange, was a fucking bargain if i say so myself
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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quote:
Originally posted by Simon_16v
Mine's with Orange, was a fucking bargain if i say so myself
So you simply rang up to cancel and they offered you that? Good upgrade? 18/12 months?
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Jambo
Member
Registered: 8th Sep 01
Location: Maidenhead, Drives: VXR Arctic
User status: Offline
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simon that is a bargain
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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So retentions hold ALL the keys then...
Are their powers endless then? It'd be ace if I could go into it knowing the restrictions put on that department.
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Simon_16v
Member
Registered: 14th Aug 06
Location: Yorkshire
User status: Offline
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yeah i was going to cancel it and open another but the woman offered me that. I got a free nokia n82 on which im using now lol just try your luck with them.
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