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Author Unrecognisable DVD-RW drive
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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28th Sep 09 at 19:52   View User's Profile U2U Member Reply With Quote


Bought a new laptop recently and it came with some lightscribe dvd-rw drive. Iv used it to rip a few a cd's onto my pc. I came to try and burn a cd yesterday and my computer wont recognise the disk drive and says it isnt there.

Can anybody shed anylight before i ring up PC World about it.

Thanks, Luke x
jamied
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Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
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28th Sep 09 at 20:07   View User's Profile U2U Member Reply With Quote

has it come loose? try pushing it in a bit. also does it show in bios?
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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28th Sep 09 at 20:08   View User's Profile U2U Member Reply With Quote

No it's not loose at all. Bios?
oceansoul
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Registered: 19th Jun 06
Location: Sunbury, Surrey
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28th Sep 09 at 20:36   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by LukeS
No it's not loose at all. Bios?

Basic Input/Output System
Press f2 or Del during setup, Right at the start of boot.

[Edited on 28-09-2009 by oceansoul]
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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28th Sep 09 at 20:49   View User's Profile U2U Member Reply With Quote

is there anyway of checking this without having to restart?
Sam
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Registered: 24th Dec 99
Location: West Midlands
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29th Sep 09 at 12:44   View User's Profile U2U Member Reply With Quote

Is it saying it's not there or is it saying you haven't inserted a disc when actually you have?

If it's the latter, I have that problem with the Lightscribe drive in my HP laptop and can tell you how to fix it.
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 13:28   View User's Profile U2U Member Reply With Quote

It says there isn't a drive there. This is a Hp Compaq laptop if that helps.
Sam
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Registered: 24th Dec 99
Location: West Midlands
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29th Sep 09 at 13:57   View User's Profile U2U Member Reply With Quote

Does it show up in Device Manager?

(go to http://pcsupport.about.com/od/windowsvista/f/opendmvista.htm if you're not sure where Device Manager is)
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 14:03   View User's Profile U2U Member Reply With Quote

It comes with a yellow question mark like so.



[Edited on 29-09-2009 by LukeS]
Sam
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Location: West Midlands
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29th Sep 09 at 14:53   View User's Profile U2U Member Reply With Quote

Click on Uninstall, then after you've followed the prompts right click on where it says "LUKE-PC" and then click on "Scan for hardware changes", has it managed to reinstall it?
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 14:55   View User's Profile U2U Member Reply With Quote

No it failed, it is the same with the yellow arrow, shall i try updating it?
Sam
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Registered: 24th Dec 99
Location: West Midlands
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29th Sep 09 at 14:56   View User's Profile U2U Member Reply With Quote

What does the error say if you go into the Properties?
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 14:56   View User's Profile U2U Member Reply With Quote

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
Sam
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Registered: 24th Dec 99
Location: West Midlands
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29th Sep 09 at 14:59   View User's Profile U2U Member Reply With Quote

Follow the instructions in this link:

http://h30434.www3.hp.com/psg/board/message?board.id=Hardware&message.id=2344#M2344

I had the exact error as you (HP laptop, different DVD writer) and when I did what it said in that link it fixed it for me.
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 15:00   View User's Profile U2U Member Reply With Quote

Thanks ill give it a go now.
Sam
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29th Sep 09 at 15:00   View User's Profile U2U Member Reply With Quote

BTW I didn't uninstall my CD writing software I just did the registry changes.
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 15:07   View User's Profile U2U Member Reply With Quote

Well it says i need to delte my lowerfilters register entry and it isnt showing up so it told me to "
If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site."
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 15:07   View User's Profile U2U Member Reply With Quote

ive done every other step though.
Sam
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Registered: 24th Dec 99
Location: West Midlands
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29th Sep 09 at 15:08   View User's Profile U2U Member Reply With Quote

Yeah I think in my case I only had the 'upper filters'. Reboot and give it a whirl?
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 15:09   View User's Profile U2U Member Reply With Quote

okay ill reboot now.
Sam
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Location: West Midlands
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29th Sep 09 at 15:09   View User's Profile U2U Member Reply With Quote

Good luck!
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 15:15   View User's Profile U2U Member Reply With Quote

It works!
Thanks mate you saved me paying PC World to fix it.
xx
Sam
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Registered: 24th Dec 99
Location: West Midlands
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29th Sep 09 at 15:21   View User's Profile U2U Member Reply With Quote

LOL no worries!
Daveskater
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Registered: 29th Apr 08
Location: Oxford, UK Drives: Jap wagon
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29th Sep 09 at 20:24   View Garage View User's Profile U2U Member Reply With Quote

You mean paying PC World to look at it, do nothing and somehow make it worse


Numberwang!

Originally posted by AlunJ
I like you Dave, you are a man of men

Originally Whatapp'd by Neo
Dave's maybe capable of a drive-by cuddle

Look at my pictures
LukeS
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Registered: 25th Nov 07
Location: Ormskirk
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29th Sep 09 at 20:27   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Daveskater
You mean paying PC World to look at it, do nothing and somehow make it worse


Well yeah and then to look through all my files.

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