Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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Yo,
I took my brand new HTC Wildfire out the box today, and its got a dead pixel in the top right part of the screen. Most of the time, it can't be seen due to the background colour, however, when using an app thats white in that part of the screen (like the browser for example), it can be seen.
I know some companies can get funny about dead pixels, and i was wondering if anyone has any experience of dealing with this issue with a phone company. Anything i should or shouldn't say? (apart from the obvious "i've just bought this, and its got a problem...fix it please....now")
Cheers
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Take it back to where you got it, nothing more to it, it's a faulty item.
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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I called them up, and i have 7 days to get it back to them for a free replacement (they send a box out for me etc). First though, they asked if i'd like to take it into any t-mobile shop, and see if they can fix it (quite how they're going to do that i dont know)
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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If it's a dead pixel I doubt they'll be fixing it in store. I assume they suggest going there because a lot of problems they get calls about are actually down to retarded users, however in your case it doesn't sound like that clearly.
When I was on Orange, I had a problem with my brand new N95. They just sent a replacement next day and the courier exchanged it on the spot.
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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Thinking about it (after what you've just said), i might call them back and start the process of getting a replacement now...rather then waiting, as i'm going to end up doing it anyway.
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Brett
Premium Member
Registered: 16th Dec 02
Location: Manchester
User status: Offline
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Is it a contract? I'd be on the phone telling them to switch it next day otherwise I'll just go elsewhere.
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_Allan_
Member
Registered: 24th Mar 04
User status: Offline
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When I had two dead pixels on a Vodafone contract I just phoned them up and they said take it to the nearest store for a replacement.
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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Sorted, they're doing a straight swap via courier on Thursday (it would have been tomorrow if i'd called them sooner)
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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The dead pixel rule (i.e. has to be "x" amount of dead pixels on a screen to be classed as faulty) only applies to LCD monitors, not phones.
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