Corsa_Joel
Member
Registered: 3rd May 07
Location: Dunstable, Bedfordshire
User status: Offline
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I'm currently doing a bit of computer work for a small company, i'm still learning the more advanced side of technical work e.g networking. I find myself visiting a lot of customers houses and fixing the fault within 5minutes as its a simple windows issue ( including things such as " theres no volume " and mute is ticked ), is there a software available ( free or chargeable ) that could simply allow me to connect to the customers computer and take control of there machine and fix the issue for them while they watch?
Probably not something my company would go for but i'm curious as it'd save a lot of money in travel costs! I seem to remember MSN Messenger had a similar function, but obviously not every customer will have an MSN account and it wouldn't be the best way to go about it from a customer service point of view.
Cheers.
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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Log Me In - used to use it a fair bit at my old job.
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Corsa_Joel
Member
Registered: 3rd May 07
Location: Dunstable, Bedfordshire
User status: Offline
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Thanks Rich, i'll take a look. Is that an application that the client would also have to download and install or does it work another way?
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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Radmin, We administer 300+ sites all over the world with this, lots of good features.
Has a built in address book too.
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Rich H
Member
Registered: 26th Oct 05
Location: West Sussex Drives: E46 M3
User status: Offline
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quote:
Originally posted by Corsa_Joel
Thanks Rich, i'll take a look. Is that an application that the client would also have to download and install or does it work another way?
Yeh that's the only thing, the client's PC would need to have it installed on there, then you can just log in from the log me in site.
It's very straight forward to install though - even for a noobie imo.
The other one I've used before is TeamViewer 
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jamied
Member
Registered: 27th Oct 03
Location: Marbella,Spain Drives: C63
User status: Offline
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I use logmein too works very well and has iphone and ipad app too
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noshua
Member
Registered: 19th Nov 08
User status: Offline
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radmin or vnc (realvnc)
edit; logmein would probably be better. get them to signup and invite you, job done.
[Edited on 27-01-2011 by noshua]
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John
Member
Registered: 30th Jun 03
User status: Offline
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teamviewer, vnc, full blown remote management, depends what the company wants to scale to.
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pow
Premium Member
Registered: 11th Sep 06
Location: Hazlemere, Buckinghamshire
User status: Offline
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LogMeIn rescue is pretty good, if your looking for free, Skype does a screen watching program so you could guide your customers about on the phone if you want.
I've got VNC setup on my Grans computer through a dynamic DNS host so I can help her remotely when she calls me!
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gooner_47
Member
Registered: 20th Jul 04
Location: Bexhill/Croydon
User status: Offline
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We use WebEx at work
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oceansoul
Member
Registered: 19th Jun 06
Location: Sunbury, Surrey
User status: Offline
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We have Synatic (sp?) PC Anywhere on out SCADA workstations.
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Rob_Quads
Member
Registered: 29th Mar 01
Location: southampton
User status: Offline
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Log Me In I have found to be great - purely because you don't need to go messing around with router firewalls etc.
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Aaron
Member
Registered: 9th Aug 04
Location: Cottingham, East Riding
User status: Offline
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Our company (RM) uses Logmein Pro to work on computers and servers all over the world. I use it for my job (supporting many different networks where i live), and it works great.
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Corsa_Joel
Member
Registered: 3rd May 07
Location: Dunstable, Bedfordshire
User status: Offline
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Thanks for all the replies, they're all greatly appreciated! I'll be looking into each one and seeing what one would suit our needs best!
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Deadude
Member
Registered: 30th Jun 07
Location: Spondon, Derby
User status: Offline
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i always use crossloop at work when im helping customers out always thought it was good
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corsayoung
Member
Registered: 10th Feb 09
Location: Cheltenham
User status: Offline
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teamviewer.. its free 
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whitter45
Member
Registered: 15th Nov 02
Location: Norton
User status: Offline
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log me
We use this at work as a preferred remote access solution
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ed
Member
Registered: 10th Sep 03
User status: Offline
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If your customers are on Windows XP and above machines you can use remote assistance. No idea if it's any good though...
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx
http://technet.microsoft.com/en-us/library/bb457004.aspx
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Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
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LogMeIn again.
Always used to use it and nevcer had any problems
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