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Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

13th Jul 11 at 19:41

Placed an order for Sky TV/phone line/broadband and will be getting the TV bit installed next thursday.

Apparently the phone line will be activated in 10 working days time. Does it really take this long to sort out or is that just a worst case scenario?

Thanks.

fazza

Member

Registered: 7th Feb 08
Location: Plymouth
User status: Offline

13th Jul 11 at 20:17

It takes that long mate, well mine did anyways

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

13th Jul 11 at 20:51

Gay

Cheers fazza.

AlunJ

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Registered: 3rd Apr 07
Location: Newport
User status: Offline

13th Jul 11 at 20:54

Took at least that long for me too

dannymccann

Member

Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline

14th Jul 11 at 06:35

Yep same here, joke! All they need to do is go the green box and flick a bloody switch

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

14th Jul 11 at 07:21

That sucks. Ironically, the people that live at the house we are moving to are with Sky themselves and also have a phone line with them!

John

Member

Registered: 30th Jun 03
User status: Offline

14th Jul 11 at 08:13

You'll be lucky if it's that quick.

Took me 2 months to get a phone/broadband because of sky's incompetence.

VrsTurbo

Premium Member

Registered: 8th Jun 10
User status: Offline

14th Jul 11 at 08:22

I ordered mine on the 3/7/11 and its meant to be activated for monday night.

Brett

Premium Member

Registered: 16th Dec 02
Location: Manchester
User status: Offline

14th Jul 11 at 08:25

TalkTalk was exactly 1 week from ordering to activation with broadband being active 1 day after that

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

15th Jul 11 at 06:31

I shall report back in a couple of weeks (if I remember)...

Ian W

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Registered: 8th Nov 03
Location: Wirral, Merseyside
User status: Offline

15th Jul 11 at 19:41

quote:
Originally posted by John
You'll be lucky if it's that quick.

Took me 2 months to get a phone/broadband because of sky's incompetence.

Took me 2/3 months to get my phone and internet sorted.

Sky take the piss.

Twiggy

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Registered: 15th Oct 04
User status: Offline

15th Jul 11 at 22:50

Took fucking years here....

geordie alex

Member

Registered: 11th Mar 08
Location: North shields
User status: Offline

15th Jul 11 at 23:37

I work for them, depends what you need, if as you say the peiople have had a line before and cancelled it means you need an engineer to 'go to the box and flick a switch'. Only BT can do thatcos they own the boxes, soo we are unfortunately relying on them. Either way it takes two weeks to get a BB signal to you down the line that you could use without it crashing all the time. Enjoy your Sky.lol

dannymccann

Member

Registered: 9th Aug 06
Location: Doddington, Lincolnshire
User status: Offline

16th Jul 11 at 09:11

quote:
Originally posted by geordie alex
I work for them, depends what you need, if as you say the peiople have had a line before and cancelled it means you need an engineer to 'go to the box and flick a switch'. Only BT can do thatcos they own the boxes, soo we are unfortunately relying on them. Either way it takes two weeks to get a BB signal to you down the line that you could use without it crashing all the time. Enjoy your Sky.lol

Are you one of those Indians working in their call centres? You sound about as helpful as one of them

John

Member

Registered: 30th Jun 03
User status: Offline

16th Jul 11 at 10:08

Sounds like he knows as much about it as they normally do.

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

16th Jul 11 at 11:49

OK I don't have a degree in telecommunications or anything, but what I'd like to know is why in this day and age things can't be done from a central location re. activating phone lines (i.e. pressing a button on a computer), why is an engineer required to go out to the local exchange?

John

Member

Registered: 30th Jun 03
User status: Offline

16th Jul 11 at 12:00

They physically swap the wire about. BT are twats though.

Sam

Moderator
Premium Member

Registered: 24th Dec 99
Location: West Midlands
User status: Offline

16th Jul 11 at 15:02

I agree with that!

If in the future everyone had fibre lines instead of copper, would they still have to do the same things re. changing wires around?

John

Member

Registered: 30th Jun 03
User status: Offline

16th Jul 11 at 16:48

With the current setup yes.

Other ISP's have their own equipment in the exchange so the pairs have to be physically moved over to that bit of kit.

VrsTurbo

Premium Member

Registered: 8th Jun 10
User status: Offline

18th Jul 11 at 07:07

well my telephone line has been activated already this morning for sky