Daniel_Corsa
Premium Member
Registered: 21st Apr 04
Location: Wigton, Cumbria
User status: Offline
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Just been handed a MacBook Air, which cannot read mail anymore...
Message viewer opens but can't open single e-mails, when trying to shut down getting the following message...
"The application Mail cancelled shutdown"
"To try again, quit Mail and choose Apple menu > Shut down."
Still unable to close Mail succesfully.
Any ideas, my Mac knowledge is VERY slim.
April '06' Corsasport Feature Car  | Aug '08' Total Vauxhall Feature Car | Spring '09' Fast Car Feature Car
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Daniel_Corsa
Premium Member
Registered: 21st Apr 04
Location: Wigton, Cumbria
User status: Offline
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Force quit works, but same happens after reboot.
April '06' Corsasport Feature Car | Aug '08' Total Vauxhall Feature Car | Spring '09' Fast Car Feature Car
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adiohead
Member
Registered: 28th Sep 01
User status: Offline
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what happens when you try to open an email?
As for shutting down, sounds like you aren't quiting Mail
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Have you worked out if its collecting mail correctly first? i.e. can it contact its pop3/imap/whatever server, auth, and list new emails?
Also I did a quick google about the error message you have been given and this is one of the possible solutions
quote:
Go to mail Preferences -> General -> Check for new mail
Change your setting to 5 mts or higher. Or choose "manually"
When you try to quit, it could be active looking for new mail.
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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virus
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Daniel_Corsa
Premium Member
Registered: 21st Apr 04
Location: Wigton, Cumbria
User status: Offline
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Mail window opens with blank screen, if you force quit Mail it will allow to shut down, but if you use the close Mail it wont allow shut down.
Happens again after rebooting, so only way to exit is force quit, but mail can't be read.
April '06' Corsasport Feature Car | Aug '08' Total Vauxhall Feature Car | Spring '09' Fast Car Feature Car
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willay
Moderator
Organiser: South East, National Events
Premium Member
Registered: 10th Nov 02
Location: Roydon, Essex
User status: Offline
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Does the user remember the last thing they did before it stopped working? did it ever work?
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Daniel_Corsa
Premium Member
Registered: 21st Apr 04
Location: Wigton, Cumbria
User status: Offline
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quote:
Originally posted by willay
quote:
Go to mail Preferences -> General -> Check for new mail
Change your setting to 5 mts or higher. Or choose "manually"
When you try to quit, it could be active looking for new mail.
Mail is coming through, new e-mails constantly. Try open and get blank mail window.
Check for mail is set to 5mins.
April '06' Corsasport Feature Car | Aug '08' Total Vauxhall Feature Car | Spring '09' Fast Car Feature Car
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Daniel_Corsa
Premium Member
Registered: 21st Apr 04
Location: Wigton, Cumbria
User status: Offline
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quote:
Originally posted by willay
Does the user remember the last thing they did before it stopped working? did it ever work?
Has been working, he's had it two months was working and tested as I set his mail up, going to try recreate his mail.
Start from scratch with his mail, disable this account and recreate, see how that works.
April '06' Corsasport Feature Car | Aug '08' Total Vauxhall Feature Car | Spring '09' Fast Car Feature Car
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