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Author Sky Broadband tonight. UPDATE
Tiger
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Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
17th Apr 12 at 19:18   View User's Profile U2U Member Reply With Quote

It's sluggish, when I say sluggish I mean downstream is 0.10mbps, normally my downstream is about 7mbps.

I notice there's network disruption down Kent way but I'm nr bham airport and I've reset the router to no avail, same readings as before.

Anyone else having problems?

[Edited on 20-06-2012 by Tiger]
ed
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Registered: 10th Sep 03
User status: Offline
17th Apr 12 at 19:21   View User's Profile U2U Member Reply With Quote

I'm by B'ham New St. and it's ok at the moment (not as fast as it can be though), but it does go shit every now and again.
Tiger
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Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
17th Apr 12 at 19:22   View User's Profile U2U Member Reply With Quote

I've not known it this bad, i'm only 1 mile from the exchange, normally resetting the router sorts things outs, i'll give it a bit longer.

It's taking me back to days of dialup
John
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Registered: 30th Jun 03
User status: Offline
17th Apr 12 at 19:38   View User's Profile U2U Member Reply With Quote

Where are you getting the 0.1 and 7mbps from? A speedtest site?
Tiger
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Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
17th Apr 12 at 20:05   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by John
Where are you getting the 0.1 and 7mbps from? A speedtest site?


Yeah, I know its not reliable but it's taking 20 seconds to load the Corsasport front page so I know it's slow
Cole
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Registered: 11th Nov 02
Location: eastbourne Drives:zafira sold now a qashqai
User status: Offline
17th Apr 12 at 20:06   View User's Profile U2U Member Reply With Quote

I'm getting 7mb so nothing strange about that
Bart
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Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
User status: Offline
17th Apr 12 at 20:19   View User's Profile U2U Member Reply With Quote

trace your network/modem cable through, make sure theres no kinks in the cable etc.

bottleknecks FTL
noshua
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Registered: 19th Nov 08
User status: Offline
17th Apr 12 at 20:35   View User's Profile U2U Member Reply With Quote

I always reboot when it goes slow.

Login the router and check what the down/upstream are syncing at.
Tiger
Member

Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
17th Apr 12 at 20:47   View User's Profile U2U Member Reply With Quote

ADSL Link Downstream Upstream
Connection Speed 992 kbps 448 kbps
Line Attenuation 26.5db 15.0db
Noise Margin 13.1db 10.0db
noshua
Member

Registered: 19th Nov 08
User status: Offline
17th Apr 12 at 20:54   View User's Profile U2U Member Reply With Quote

<1 meg download and <1/2 meg upload, that's quite bad, no wonder pages are loading slow.

EDIT: If it's just something to do with the connection speeds you're getting then CS should load rather quick; even with a very slow 3G connection I get at work CS loads pages in a couple seconds.

Have a look on skyuser.co.uk see if there's anything reported on there

[Edited on 17-04-2012 by noshua]
John
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Registered: 30th Jun 03
User status: Offline
17th Apr 12 at 21:11   View User's Profile U2U Member Reply With Quote

Sync speed 992 down is a problem somewhere if it's normally 7meg.

Plug router straight into test socket, if it's still the same it's a fault outside.

Any crackling on phone?
Tiger
Member

Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
17th Apr 12 at 21:17   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by John
Sync speed 992 down is a problem somewhere if it's normally 7meg.

Plug router straight into test socket, if it's still the same it's a fault outside.

Any crackling on phone?


Not got a landline phone (although got a landline per se)

i'll try the socket. The connection always seems up and down, but tonight has been exceptionally slow, on both Laptop (wireless) and Desktop (Wired).
Tiger
Member

Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
17th Apr 12 at 21:33   View User's Profile U2U Member Reply With Quote

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 61772 53089 0 1598 4960 02:24:12
LAN 14600 10164 0 953 306 02:24:44
WLAN 58423 68047 0 16697 6571 00:41:40
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
17th Apr 12 at 21:38   View User's Profile U2U Member Reply With Quote

Mine seems OK.

From the router:

ADSL Link Downstream Upstream
Connection Speed 13430 kbps 891 kbps
Line Attenuation 30.0db 17.7db
Noise Margin 7.6db 8.0db

[Edited on 17-04-2012 by Sam]
AlunJ
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Registered: 3rd Apr 07
Location: Newport
User status: Offline
17th Apr 12 at 21:39   View User's Profile U2U Member Reply With Quote

No problems here
John
Member

Registered: 30th Jun 03
User status: Offline
17th Apr 12 at 21:56   View User's Profile U2U Member Reply With Quote

It's something specific to tiger. A nationwide broadband fault wouldn't be causing everyone's line to sync so slow.
andy_mk3
Member

Registered: 18th Dec 11
Location: Peterborough
User status: Offline
18th Apr 12 at 09:57   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Tiger
ADSL Link Downstream Upstream
Connection Speed 992 kbps 448 kbps
Line Attenuation 26.5db 15.0db
Noise Margin 13.1db 10.0db


For your line it should be Syncing WAY faster. What I'd suggest is plug your router into the master socket, remove any extension leads and then give Sky a ring and ask them to put you on DLM. Basically it will monitor your line over the period of a few days and set the best speed.

Your downstream noise margin should be around 7db, 13 is pretty high which means you have plenty of room for improvement.
Tiger
Member

Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
20th Apr 12 at 16:36   View User's Profile U2U Member Reply With Quote

Still really slow, only one thing plugged into line is the router.

Different figures downstream tonight though.

ADSL Link Downstream Upstream
Connection Speed 6880 kbps 448 kbps
Line Attenuation 23.0db 13.0db
Noise Margin 15.9db 21.0db

Cant understand why its so slow when according to data above it seems ok?
Dom
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Registered: 13th Sep 03
User status: Offline
20th Apr 12 at 17:34   View User's Profile U2U Member Reply With Quote

Have you done the obvious and called tech support? Chances are there is a fault with the line/exchange/equipment.
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
20th Apr 12 at 18:31   View User's Profile U2U Member Reply With Quote

You plugged your router into the test socket on the wall? Do you hear any noise on the line when you're on the phone to someone?
Tiger
Member

Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
20th Apr 12 at 19:09   View User's Profile U2U Member Reply With Quote

Sam: I'm currently in the test socket now and speeds are exactly the same. Can't try the noisy line as dont have a land line phone. I'm less than a mile to the exchange.

Dom: Not called Tech Support as don't have a landline and it will cost me a fortune from my mobile, hence why i'm trying to eliminate everything without calling them.

I dont understand why the router says the downstream is 6800kbs odd when any other speed test I try is only displaying about 120kbps. I have 3 PC's in the house and the data transfer is equally awful on all of them, one pc is wired and 2 are wireless. Does this suggest its external?

[Edited on 20-04-2012 by Tiger]
John
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Registered: 30th Jun 03
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20th Apr 12 at 19:57   View User's Profile U2U Member Reply With Quote

Router sync speed isn't always the same as what you end up downloading at.

If it's syncing at 6800kbps at the master socket but 980kps elsewhere that would suggest internal wiring.

If the internal wiring is dodgy the exchange equipment might have limited your download speeds to suit.
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
20th Apr 12 at 20:03   View User's Profile U2U Member Reply With Quote

Can't you borrow/buy a landline phone to check? If you've got a noisy line you can get BT out to sort it for free.

If you ring Sky they will probably ask you the same question I reckon.
Tiger
Member

Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
20th Apr 12 at 20:13   View User's Profile U2U Member Reply With Quote

Basically, nothing in the house has changed, the internet will connect but at this limited speed. The router:



Doesnt seem to want to remain connected, the adsl light (4th one down) keeps alternating between green (connected) and amber (disconnected) when I connect to the network. It's been fine for 18 months until tuesday when this problem seemed to crop up.

I don't know if its relevent but they have been resurfacing the pavement down the road also this week?
Tiger
Member

Registered: 12th Jun 01
Location: Leicestershire Drives:Astra VXR
User status: Offline
20th Apr 12 at 20:14   View User's Profile U2U Member Reply With Quote

Yeah I can probably get a landline phone to try next week.

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