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Author NTL Broadband Help
bradgsi
Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
3rd Jul 06 at 09:13   View User's Profile U2U Member Reply With Quote

Right, I want to get my xbox 360 on live. Found out that the ethernet port on my cable modem wont work so i got a new box of ebay for £1 (2 mnths wait for ntl) and got the modem theis morning.

plugged it all in and all the lights come on including the ethernet light. however i dont think it ios coming on the internet.

Is it as simple as copying the ip address to make it work? Please help me need to get on live and kick some battlefield ass.
ssj_kakarot
Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline
3rd Jul 06 at 09:50   View User's Profile U2U Member Reply With Quote

if ur modem doesnt work y didnt u ring ntl up n order a new 1?

i did last week and they sent an engineer who swapped my modem the next day.
bradgsi
Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
3rd Jul 06 at 10:02   View User's Profile U2U Member Reply With Quote

Because they said it is 2 months as where i live they are short staffed and cant do it till then.

i did put that in the original post?
ssj_kakarot
Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline
3rd Jul 06 at 10:42   View User's Profile U2U Member Reply With Quote

yes i know it was in the orgional post i just wanted to double check, as that sounds like someone on the call centre has fed u full of crap to be honest.

think about it so if ur modem breaks and u cant get any internet connection at all and you ring up and say "my internet it broke i need a new one" you would be happy with them saying " ow sorry mate were understaffed you will have to wait 2 months to get it fixed"

as i dont think so.
bradgsi
Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
3rd Jul 06 at 10:45   View User's Profile U2U Member Reply With Quote

My mate works for ntl sorry did they have laid off 200 jobs in thje leicestershire area alone. I have got internet i just need to ethernet to work. I have told them i am not happy they have gave me £33 refund for the long wait.

I just want to know if i can get the ethernet working with a swap of a modem.
Cybermonkey
Member

Registered: 22nd Sep 02
Location: Sydney, Australia
User status: Offline
3rd Jul 06 at 10:54   View User's Profile U2U Member Reply With Quote

well if "your mate" works for NTL, surely he can help you better than a feckin call centre in Delhi?
bradgsi
Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
3rd Jul 06 at 11:26   View User's Profile U2U Member Reply With Quote

Havent managed to get hold of him. Just thought i will try on here.

Just need to know really can anyone help?
ssj_kakarot
Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline
3rd Jul 06 at 12:13   View User's Profile U2U Member Reply With Quote

not sure really, although when he installed my modem he had to log onto the thing and change lots of settings, which would lead me to believe there not plug and play.

but tbh i still think there taking the piss telling u you would have to wait for 2 month.

any way get in touch with your mate.
Cybermonkey
Member

Registered: 22nd Sep 02
Location: Sydney, Australia
User status: Offline
3rd Jul 06 at 12:15   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by ssj_kakarot
which would lead me to believe there not plug and play.


i suspect you dont know what you are talking about.

it is more than likely that the DNS address has to be manually assigned within the Xbox
ssj_kakarot
Member

Registered: 29th Apr 03
Location: hartlepool
User status: Offline
3rd Jul 06 at 12:20   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Cybermonkey
quote:
Originally posted by ssj_kakarot
which would lead me to believe there not plug and play.


i suspect you dont know what you are talking about.

it is more than likely that the DNS address has to be manually assigned within the Xbox


i susspect your a tit.

and i never lead any one to belive i knew what i was talking about, hence i said "lead me to belive".

but being a tit you felt the need to well be a tit.
bradgsi
Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
3rd Jul 06 at 12:36   View User's Profile U2U Member Reply With Quote

Ok i dont wanna start a riot just a lil bit of help.

So it is just changing the ip's and things being that the modem is secondhand it is still on his settings.
Cybermonkey
Member

Registered: 22nd Sep 02
Location: Sydney, Australia
User status: Offline
3rd Jul 06 at 12:36   View User's Profile U2U Member Reply With Quote

blue tit or great speckled tit?
Cybermonkey
Member

Registered: 22nd Sep 02
Location: Sydney, Australia
User status: Offline
3rd Jul 06 at 12:37   View User's Profile U2U Member Reply With Quote

brad, most definately.
bradgsi
Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
3rd Jul 06 at 12:38   View User's Profile U2U Member Reply With Quote

thanks cyber,

PaulW
Member

Registered: 26th Jan 03
Location: Atherton, Greater Manchester
User status: Offline
3rd Jul 06 at 12:47   View User's Profile U2U Member Reply With Quote

you cant just 'plug-and-play' a new cable modem in

they are activated/assigned via the MAC address of the modem itself, so the second the modem is installed, it must be activated via NTL or whoever (the engineer calls them up)
bradgsi
Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
3rd Jul 06 at 14:40   View User's Profile U2U Member Reply With Quote

Right so it isnt going to work then?

Looks like i have a long wait from ntl i suppose
Dom
Member

Registered: 13th Sep 03
User status: Offline
3rd Jul 06 at 14:52   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by PaulW
you cant just 'plug-and-play' a new cable modem in

they are activated/assigned via the MAC address of the modem itself, so the second the modem is installed, it must be activated via NTL or whoever (the engineer calls them up)


like paul said it wont work, NTL have activate the mac number (nothing to do with settings as they are sent via TFPT in a new config file everytime the modem syncs with the UBR) and they wont do that as they dont allow 3rd party modems on their network unlike before (about 5yrs ago).
You'll have to call an engineer out and get them to replace the modem - usually its just the case of unplugging one and plugging in the other.

Saying that, have you try the ethernet connection on your pc, might be your xbox that is up the duff?

anyways, just keep phone tech support and get them to do something ASAP
bradgsi
Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline
3rd Jul 06 at 15:21   View User's Profile U2U Member Reply With Quote

Yeah i have taken the xbox round my mates house and played it on live round there so that is broke.

So it has cost me a quid ow well i will just get ntl out and get them sort it

 
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