Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Following in from the "Remote Access Software?" thread, I am considering paying for a subscription to LogMeIn Pro but I'm not sure about how the pricing works? [probably me being thick lol]
It's £41.95 + VAT a year for one computer - now my question is do they class each "computer" as the technician's PC or the customer's PC?
i.e. Do you have to pay for the number of computers you access, or the number of computers in your company that are being used to access customer's computers?
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
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just use ultra vnc imo
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Neil
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Registered: 2nd Nov 03
Location: Newcastle Drives: E46 MSport Coupe
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It's the number of computers you access. If you're wanting to beable to help customers, then you want Logmein Rescue which you can access any amount of peoples PC's. Not sure how much it is though, I think it might actually be by time connected or something..
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
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Hmmm... bit pricey IMO (for small companies like mine anyway).
Had a look at Crossloop Pro, I *think* it offers unlimited remote access for just under $70/year.
Steve - I need something that my customers can easily install and give me remote access to their PCs, VNC isn't easy for technophobes to set up.
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Dom
Member
Registered: 13th Sep 03
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Can you not just use remote desktop if it's Windows systems?
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
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Yes but there's the problem of setting up firewalls to allow access and all that bollocks.
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John
Member
Registered: 30th Jun 03
User status: Offline
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Teamviewer normally works when other things won't.
http://www.gidsoftware.com/remotehelpdesk.htm also works fairly well.
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Andrew
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Registered: 5th May 04
Location: Skoda Octavia Estate, Ford Puma
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We use LogMeIn Resue. Had a look at GoToAssist, TeamViewer Sam? Not sure on pricing though.
TeamViewer you can use for free 
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Gary
Premium Member
Registered: 22nd Nov 06
Location: West Yorkshire
User status: Offline
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quote:
Originally posted by Sam
Hmmm... bit pricey IMO (for small companies like mine anyway).
Had a look at Crossloop Pro, I *think* it offers unlimited remote access for just under $70/year.
Steve - I need something that my customers can easily install and give me remote access to their PCs, VNC isn't easy for technophobes to set up.
We used LogMeIn free on most clients. Then the ones who wanted an upgraded support contract got the LogMeIn cost passed onto them.
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Rob_Quads
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Registered: 29th Mar 01
Location: southampton
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I was about to say - Do you need the extra features in the Pro version.
For simple remote access LogMeIn free should do the job fine. I took a quick look and did not see it saying anything about consumer only.
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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Decided to go with CrossLoop Pro in the end. Think it was about £40ish for 12 months, and lets me access an unlimited number of computers anywhere around the world.
Definately more affordable than what LogMeIn etc. were offering.
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corsayoung
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Registered: 10th Feb 09
Location: Cheltenham
User status: Offline
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Can you not just use "Team Viewer"
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
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Team Viewer is excellent
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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Also with VNC you can setup an exe they just run from a link then double click on which helpdesk you want them to connect to
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