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Author What are eBuyer like with returns?
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
21st Dec 11 at 22:35   View User's Profile U2U Member Reply With Quote

I have a motherboard that I bought from eBuyer back in January which is now dead, so I want to get a replacement for it under warranty.

I did an RMA thing on their website but it says I have to call their tech support number and the status is set to "management referral"

Gonna give them a call in the morning, but does anyone know what sort of turnaround times they have on motherboards? They still sell the motherboard in question and have some in stock according to their website, so would they just send one out to me from stock or would it need to be sent on to ASRock?
John
Member

Registered: 30th Jun 03
User status: Offline
21st Dec 11 at 22:42   View User's Profile U2U Member Reply With Quote

Any time I've done it, as long as they've accepted the RMA, they take it back, test (or say they have) then send a new one, been a few days at most.
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
21st Dec 11 at 22:50   View User's Profile U2U Member Reply With Quote

Cool, was worried it was gonna be a month or something

Cheers!
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
22nd Dec 11 at 10:50   View User's Profile U2U Member Reply With Quote

FFS they won't speak to me because my wife bought the board originally and due to data protection apparently.

Not sure what the point of this is, I'm not buying anything just sending something back for replacement under warranty.
John
Member

Registered: 30th Jun 03
User status: Offline
22nd Dec 11 at 10:50   View User's Profile U2U Member Reply With Quote

Do it online?
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
22nd Dec 11 at 10:53   View User's Profile U2U Member Reply With Quote

See my original post
Whittie
Member

Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
22nd Dec 11 at 11:02   View User's Profile U2U Member Reply With Quote

Talk in a high pitched voice, or just say you're Lucy.

[Edited on 22-12-2011 by Whittie]
John
Member

Registered: 30th Jun 03
User status: Offline
22nd Dec 11 at 11:02   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Sam
See my original post


Missed that bit
Sam
Moderator
Premium Member


Registered: 24th Dec 99
Location: West Midlands
User status: Offline
22nd Dec 11 at 11:03   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Whittie
Talk in a high pitched voice, or just say you're Lucy.

[Edited on 22-12-2011 by Whittie]


Wendy

Quick edit there
Whittie
Member

Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
22nd Dec 11 at 11:25   View User's Profile U2U Member Reply With Quote

Dunno where the fuck Wendy came from!!

Just sounded right I think

 
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