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Author Virgin Media Super Hub help.
Beato
Member

Registered: 14th Sep 06
Location: Leven, Fife
User status: Offline
12th Feb 12 at 13:51   View User's Profile U2U Member Reply With Quote

Installed the Super Hub yesterday, but I'm having problems with the wi-fi. It will show up on my phone with good signal but will keep disappearing and reappearing. Router seems to be running correctly with all the lights etc. Any ideas, I'm shit with all this stuff.
dava.
Member

Registered: 2nd Nov 05
Location: Falkirk
User status: Offline
12th Feb 12 at 14:50   View User's Profile U2U Member Reply With Quote

i gave up with mine, sent me two out after upgrading from 20mb to 30, set it up called them etc was getting 0.83 mbps, sat on the phone for 2 hours with someone and they couldn't help, ended up sending me another one which done the exact same, threw in towel and told them to ran it and put me back to 20 with old hub which i can get a steady 19 with, it surely shouldn't be too much off a difference from old hub to new "super" hub,
Beato
Member

Registered: 14th Sep 06
Location: Leven, Fife
User status: Offline
12th Feb 12 at 15:00   View User's Profile U2U Member Reply With Quote

I didn't have a wireless router beforehand.
N3CRO
Member

Registered: 12th Apr 07
Location: Sandy, Bedfordshire
User status: Offline
12th Feb 12 at 15:32   View User's Profile U2U Member Reply With Quote

We've had a Super Hub here since Aug. last year and have had problems with the wireless. Had to keep changing the channels to get it to work, had countless problems with it disconnecting for no reason, shite speeds and failure to connect at all.
Not had a single problem with the wired connection at all.
ljames555
Member

Registered: 2nd Sep 03
User status: Offline
12th Feb 12 at 18:39   View User's Profile U2U Member Reply With Quote

Had this problem , go into router settings and change 300mhz to 150mhz you'll see this option.

If that doesnt work it will be signal stuff so you'll need a techy.
Russ
Member

Registered: 14th Mar 04
Location: Armchair
User status: Offline
12th Feb 12 at 18:53   View User's Profile U2U Member Reply With Quote

try changing the channel, if you live in an area with lots of wifi signals they can interfere with each other

 
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