Kippers
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Registered: 27th Dec 10
Location: By the sea, Kent Drives: A nee naw
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My HTC one x is 3 months old.
Its faulty, been off for repair, came back still the same.
I kicked off and complained and they said they can only give me a recon phone which comes with 3 month warranty! My phone is only 3 months old and im in a 24 month contract.
Ive told them i want to cancel my contract and they want to charge me £650!
Help... can i do anything or am i fucked?
Thanks
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Dom
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Registered: 13th Sep 03
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I'd be asking what exactly the £650 includes because it certainly isn't for a faulty phone 
Get on to CAB and see what they say but it's clear the product isn't fit for purpose (SOGA i believe) so i would start going down that route.
Make sure you're doing the obvious and note down times/dates and names of everyone you speak/have spoken to and try and escalate it to managers. Also make sure you have a clear objective, be that cancel the contract or a new phone.
And don't cancel your direct debit what ever you do as that'll land you a load of hot water.
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BarnshaW
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Registered: 25th Oct 06
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book it back in for repair you fanny
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Kippers
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Registered: 27th Dec 10
Location: By the sea, Kent Drives: A nee naw
User status: Offline
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£650 is the remaining monthly rentals ETC ETC they said.
Gonna keep arguing. Just got a call from the complaints manager and they said once its older than 30 days they can not replace with new only recon. There is no way round it.
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Kippers
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Registered: 27th Dec 10
Location: By the sea, Kent Drives: A nee naw
User status: Offline
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quote:
Originally posted by BarnshaW
book it back in for repair you fanny
It got sent off for GPS signal not locking... all they did was update the software apparently(which the didnt because it had the same version as before it went for repair)
Came back, i spoke to them and they said they tested it and it was fine.
I tried it and exactly the same!
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BarnshaW
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Registered: 25th Oct 06
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how long was it away for?
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John
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Registered: 30th Jun 03
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how long are you leaving GPS to lock?
Tried downloading GPS status?
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Kippers
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Registered: 27th Dec 10
Location: By the sea, Kent Drives: A nee naw
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Well i did a 58 mile ride and didnt lock a signal once.
Downloaded GPS status as someone else recommeded it didnt do anything to help.
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Kippers
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Registered: 27th Dec 10
Location: By the sea, Kent Drives: A nee naw
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quote:
Originally posted by BarnshaW
how long was it away for?
sent and back in 3 days.
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Dom
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Registered: 13th Sep 03
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Has it just developed the fault or has it always been there? And have you Google'd to see if this is a known issue?
Speak to CAB as it sounds like you're not going to get anywhere as it currently stands.
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Kippers
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Registered: 27th Dec 10
Location: By the sea, Kent Drives: A nee naw
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Had the fault for about a month but i kept trying hoping it would work.
Common fault with GPS apparently.
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Toby
Premium Member
Registered: 29th Nov 05
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It is a common fault and can be cured with software. Cut o2 out of the equation and go straight to HTC they will fix though if they decide your paying for the repair and you decline they will charge you a £25 admin fee anyway.
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Matt H
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Registered: 11th Sep 01
Location: South Yorkshire
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I'd say you could argue that the goods were inherently faulty, which gives you grounds to ask for a replacement under the sales of goods act.
You have a 24 month contract, the equipment purchased is not fit for this purpose.
Talk with trading standards & they will give you some pointers on how to go about things. IE who to contact
Also you should ensure any replacement is like for like - so only accept a refurbished item if the warranty terms are as per the original sale agreement
[Edited on 28-09-2012 by Matt H]
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Munchie
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Registered: 17th Jul 01
Location: I swap goats for mobile phones
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Hi mate... Heres my advice
Jib O2 off and go direct to HTC. Also see where authorised repairs are in the UK. I used to do this with Carphone Warehouse when I couldnt fix complex problems on Nokia phones
[Edited on 28-09-2012 by Munchie]
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Bart
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Registered: 19th Aug 02
Location: Midsomer Norton, Bristol Avon
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Personally, id make a formal complaint with o2, take it as high as you can.
If the phone was a year old, that wouldnt be a bad offer, but only being 3 months old isnt really on.
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Toby
Premium Member
Registered: 29th Nov 05
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Sack o2 off seriously. They offer a 30day exchange policy as does every operator. The warrenty provided is done so by HTC and its a year long. Send direct to HTC.
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Toby
Premium Member
Registered: 29th Nov 05
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Actually I think you can flash a RUU Rom through fastboot without having to be rooted which would give you a fresh set of GPS drivers. Maybe worth a shot as this will not void your warranty and will put you on the latest software.
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Seany
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Registered: 13th Dec 06
Location: Dunfermline, Fife : Drives Astra cdti Sri
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Same happened with my old Nokia they wouldn't replace it after 30 days and told me to try Nokia directly isntead of o2. Did that and they replaced it as they also guarantee the phone along with the retailer and their guarantee is usually a lot longer.
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Gaz
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Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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escalate complaints with o2, just be a twat to them until the cannot be arsed with you anymore and give-in
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Steve
Premium Member
Registered: 30th Mar 02
Location: Worcestershire Drives: Defender
User status: Offline
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HTC have a 2 year warranty
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