Dom
Member
Registered: 13th Sep 03
User status: Offline
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woosh test a line check? 
like nismo has said, its probably your exchange at fault and tesco havnt set it up properly 
When you get through, tell them that your not happy and you want to cancel your service if it isnt resolved in the next few working days - that will give them abit of a kick 
Also try saying (to a manager if pos) that your an editor for a major PC magazine and that your will be writing a nice review about the ISP - a friend of mine done that to NTL when they were screwing him around with his cable modem. The problem dissappeared within 5minutes from putting down the phone 
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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RIGHT!
they said they started tracing the fault 2 day @ 12:40. and r curently looking into it. if they dont RING me in 24/48 hours i have too ring them and find out wots going on, and hes gave me a diff number. local wait but no queues..
and also on this numbe ri can make a complint..
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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lol @ dom and mag thing
i will give them 48 hours if they dont ring.. im gonna make a few threats for tyrading standards...
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by Corsa^Dan
lol @ dom and mag thing
i will give them 48 hours if they dont ring.. im gonna make a few threats for tyrading standards...
yea go for i mate i remember being tech support for an ISP and threats to the team leaders soon get stuff moving Although insults like "your mom" and "im gonna set your house on fire" usually resolves in the call being terminated and account being suspended - so dont start anything like that
Although to be fair, BT were dead slow with doing the line tests which delayed us in helping to solve the problem 
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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lol, i think of refunds now lol or a month free!
doubt i will get that tho. mayb its BT fault again this time i dunno
or they r feeding me BS
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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quote:
Originally posted by Dom
Although insults like "your mom" and "im gonna set your house on fire" usually resolves in the call being terminated and account being suspended - so dont start anything like that
Shame really, that was the first thing I told him to do.
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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hehehe they have 24hours left 
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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quote:
Originally posted by Dom
woosh test a line check?
its a point to point check on the line , to see if the router/modem is in sync with the exchange.
we have full access to BTs eCo network so we run all the tests instead of BT doing , maybe TESCO are just cheap skates 
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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oh look they aint rung.. guess i will be on the fone later
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Dan B
Member
Registered: 25th Feb 01
User status: Offline
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quote:
Originally posted by Nismo
quote:
Originally posted by Dom
woosh test a line check?
its a point to point check on the line , to see if the router/modem is in sync with the exchange.
we have full access to BTs eCo network so we run all the tests instead of BT doing , maybe TESCO are just cheap skates
Which ISP do you work for, Nismo?
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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Easynet
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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on fone now...
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LiviLion
Member
Registered: 10th Feb 03
Location: Glenrothes, Fife
User status: Offline
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quote:
Originally posted by Corsa^Dan
on fone now...
I'm posting this using Tesco Broadband. Mines has worked from day -1 and has connected first time every time using the kit supplied, so I must be the happy customer.
* day -1 because the modem turned up the day before activation was planned so I plugged it in just in case and it work working. Nice.
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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glad its fine for some1 hehe u ust be lucky. there post on the net about the bad serivce
anyway! i got thor after... 30mins!!!!!!!!!
the bloke told me that no1 should of said they would call me back, and that only the engerneers can do that. and aparently it is still underoging checks and i can make a claim if i want too when its working.
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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yeah you cant make and claims untill the issue is resolved and they know how long you were without a service
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by Nismo
quote:
Originally posted by Dom
woosh test a line check?
its a point to point check on the line , to see if the router/modem is in sync with the exchange.
we have full access to BTs eCo network so we run all the tests instead of BT doing , maybe TESCO are just cheap skates
Pipex never had that when i was working there - we had to get it sent off to BT and then BT would sit on their arses for a few days before doing the line test and giving us the results
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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Dunno why we have access to it but we do 
Possibly money had something to do with it ,
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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quote:
Originally posted by Nismo
Dunno why we have access to it but we do
Possibly money had something to do with it ,
possibly Although pipex isnt exactly short on cash
However, it was 2yrs ago when i worked there
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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takes 3 months for staff to get there secureID through though
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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Still going on.
rang up AGAIN 2day.
they said there own tests and BT's test where inconclusive -
went out and got another modem 2 day (internal) jsut too see if it was that. and nope still not working get a diff error tho..
651 - the modem has reported an error.
but this could be due too no dial tone.
jsut a case of waiting even loooonger now.
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James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
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I told you it'd make no difference . How can a test be inconclusive? They can either conclude a problem, or conclude no problem. Useless ISP.
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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heh they dont no basicaly :/
they said they have had ppl down at the exchnage looking into it but they cant find out y :/
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Dom
Member
Registered: 13th Sep 03
User status: Offline
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tell them that you want to cancel your contract and go somewhere else mate 
they should have got in sorted ASAP...i mean NTL is quicker at fixing things than that and they are in a few billion quid debt and run by a bunch of monkeys
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Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
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£70 tooo cancel :/
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Nismo
Member
Registered: 12th Sep 02
User status: Offline
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inconclusive means theres a problem but BT doesnt know what
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