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Corsa Sport » Message Board » Off Day » Geek Day » Tesco - Pipex Broadband - The saga is still going on!


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Author Tesco - Pipex Broadband - The saga is still going on!
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
23rd Nov 04 at 12:07   View User's Profile U2U Member Reply With Quote
This all sounds shite, tell them u want it cancelled or ull be writing to all the major comp mags about ur experiences
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
23rd Nov 04 at 13:11   View User's Profile U2U Member Reply With Quote
indeed it is shite.

dunno who too blame tho, tesco or BT, isit just BT being slow or Tesco saying rubbish.

I cancel costs £70

stay with them and waiting and keep ringing there free helpline. :/
Dom
Member
Registered: 13th Sep 03
User status: Offline
23rd Nov 04 at 13:17   View User's Profile U2U Member Reply With Quote
tell them to GTF with the cancel fee...if you've never had propper service since you've had it then they really cant force you to it. And if you have it on direct debit, then just cancel it and let them swim for it. Just makes sure you have notes/dates about the calls mate, as if they want to get funny you can say you phoned them loads of times and they couldnt solve the problem etc etc
Richie
Member
Registered: 3rd Dec 02
Location: Newport, Wales
User status: Offline
23rd Nov 04 at 13:27   View User's Profile U2U Member Reply With Quote
hah u can tell them to shove thier fees up their ass because they havent adhered to their end of the contract so why should you.
James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
23rd Nov 04 at 13:31   View User's Profile U2U Member Reply With Quote
It doesn't make sense, I live next door and my line is in worse condition than yours and my ADSL works fine.
I have a soft-spot for BT since their engineer came out and did something that wasn't his job when the alarm engineer broke our ADSL.
And yes, they can't keep you to the £70 because they haven't provided you with the service that it costs £70 to get rid of.
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
23rd Nov 04 at 13:45   View User's Profile U2U Member Reply With Quote
yeh but they have my line now, i cant get another isp until they get off it and they wont unless i pay £70.

only if it was as simple as dialing a number *sigh*
James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
23rd Nov 04 at 13:47   View User's Profile U2U Member Reply With Quote
Tell them to cock off. They're not upholding their end of the contract, why should you?
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
23rd Nov 04 at 13:51   View User's Profile U2U Member Reply With Quote
indeeed, they have got till firday. then we shall TRY and cencel it
Siberia
Member
Registered: 9th Oct 03
Location: Leprechaun Land Drives : Zafira GSI
User status: Offline
23rd Nov 04 at 14:49   View User's Profile U2U Member Reply With Quote
there in breach of contract... end of!.... 70 quid have you asked to speak to a supervisor?
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
23rd Nov 04 at 15:12   View User's Profile U2U Member Reply With Quote
fooking liars!!!!!!!!!!!! all i can say!

rang tesco. they said they are awaiting BT too get back too them. and theres nothing they can do!

Ive just rang BT, they said its been reported back, and all problems r fixed, and she even did another test and rang me back!!!

on hold now... ringing tesco back!
_Allan_
Member
Registered: 24th Mar 04
User status: Offline
23rd Nov 04 at 15:19   View User's Profile U2U Member Reply With Quote
thats what you get when you take out broadband with a company that sells beans
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
23rd Nov 04 at 15:27   View User's Profile U2U Member Reply With Quote
indeed.

tesco say they dont no... and there waiting for the "adsl team" too sort it out.


told them they got till friday.
Siberia
Member
Registered: 9th Oct 03
Location: Leprechaun Land Drives : Zafira GSI
User status: Offline
23rd Nov 04 at 15:42   View User's Profile U2U Member Reply With Quote
are u actually paying for this service?
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
23rd Nov 04 at 15:46   View User's Profile U2U Member Reply With Quote
29th first payment goes out
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
24th Nov 04 at 08:40   View User's Profile U2U Member Reply With Quote
BT has rung this morning!

saying there is NOTHING wrong with our line and tesco r stringing us along.

needless 2 say i am on the fone now getting ready to fight for the cancelation fee.

i am going with freedom2surf - http://www.freedom2surf.net/

lets hope i get on better heh.

will keep u posted still. any ides of howim gonna get out of this if they want there £70?
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
24th Nov 04 at 12:14   View User's Profile U2U Member Reply With Quote
Right.

Got mother on fone too them, its has been canceled.

they said its gonan take 5 days toog et de-activated. so im gonna order a new isp 2day cos they have a 10day lead time.

tesco said that we MAY recieve an invoice for £70 to cover the cancelation fere.

mum is on fone now too trading standards.
liamC
Member
Registered: 28th Feb 04
User status: Offline
24th Nov 04 at 12:18   View User's Profile U2U Member Reply With Quote
Would not be paying one penny of 70quid for this saga. Sounds like these cowboys are a feckin joke...without reading the thread throughly and someone may have suggested, but have you tried seeing if ntl or telewest are in your area...both spot on for me and my mates around here in the north east.
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
24th Nov 04 at 12:28   View User's Profile U2U Member Reply With Quote
going with... !!! PIPEX!
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
24th Nov 04 at 12:30   View User's Profile U2U Member Reply With Quote
FFS! just found out i need a code form tesco so i can switch over
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
24th Nov 04 at 12:30   View User's Profile U2U Member Reply With Quote
If you already have ADSL with another provider...




Already have ADSL with another provider? Don't worry you too can enjoy multi award-winning broadband by simply and securely migrating your existing ADSL service to PIPEX... we'll even pay the BT Migration Fee for you!

N.B. To migrate you will need to know your Migration Authentication Code (which your existing ISP is obligated to supply to you) and the contention ratio and speed of your current ADSL service. Learn more about the migration process. Please Note that migration orders do not include ADSL equipment packs.


Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
24th Nov 04 at 12:36   View User's Profile U2U Member Reply With Quote
quote:
Originally posted by Corsa^Dan
going with... !!! PIPEX!
James_DT
Member
Registered: 9th Apr 04
Location: Cambridgeshire
User status: Offline
24th Nov 04 at 12:39   View User's Profile U2U Member Reply With Quote
Good man.
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
24th Nov 04 at 12:46   View User's Profile U2U Member Reply With Quote
TESCO JUST HUNG UP!!!!
Corsa^Dan
Member
Registered: 4th Dec 02
Location: Sleaford, Lincolnshire
User status: Offline
24th Nov 04 at 13:03   View User's Profile U2U Member Reply With Quote
tesco say they dont have my migration code.. *sigh* hmm todo it the long way
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
24th Nov 04 at 13:03   View User's Profile U2U Member Reply With Quote
speak to PIPEX, they may be able tro force it out of the useless cocks

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