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EarlofBarnet

Member

Registered: 26th Mar 04
Location: West Cumbria
User status: Offline

21st Jul 08 at 20:40

Been having a random problem with my PS3 recently and wondered if you guys had any idea on what I can do.

Basically it's occassionally not reading DVD's/Blue Rays/Games. It seems to try and spool them up, then stutters and freezes. You can't eject the disc and have to switch the PS3 off and on again to get anywhere. The disc doesn't show on the menu's either.

Not too sure if the kids have put something in it (but can't see anthing) or if its just playing up.

Any ideas?

N3CRO

Member

Registered: 12th Apr 07
Location: Sandy, Bedfordshire
User status: Offline

21st Jul 08 at 20:45

Should've brought a 360.

Tommy L

Member

Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline

21st Jul 08 at 20:55

I had this with GTA IV. Sign out of PSN and try it again. Worked for me

John

Member

Registered: 30th Jun 03
User status: Offline

21st Jul 08 at 20:56

quote:
Originally posted by Necromancer
Should've brought a 360.

Brought it from where?

cunningham

Member

Registered: 25th May 05
Location: Lochore, Fife
User status: Offline

21st Jul 08 at 20:57

quote:
Originally posted by Necromancer
Should've brought a 360.

his ps3 still works though lol unlike failure prone Xboxes

Shane

Member

Registered: 10th Jan 04
User status: Offline

22nd Jul 08 at 07:28

ive had my elite since november last year and ive had no problems at all

bradgsi

Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline

24th Jul 08 at 19:52

It is a problem with some 60 and 40 gig models it is a lazer fault and may need a fone call to sony if it is still in waranty. They bring a ps3 out when then come and get it so no waiting for 2 months like with a xbox

EarlofBarnet

Member

Registered: 26th Mar 04
Location: West Cumbria
User status: Offline

24th Jul 08 at 20:27

Thanks for the help. It seems to just be on DVD's, not Blue Rays. Is it a different laser that reads them? Might give Sony a call and see what they say.

John

Member

Registered: 30th Jun 03
User status: Offline

24th Jul 08 at 20:28

It is a different laser, i'd give them a phone if still under warranty.

EarlofBarnet

Member

Registered: 26th Mar 04
Location: West Cumbria
User status: Offline

25th Jul 08 at 05:33

I got it the week they first came out, so it'll be outside of the 12 month warranty

cunningham

Member

Registered: 25th May 05
Location: Lochore, Fife
User status: Offline

25th Jul 08 at 07:57

you not take out extra cover? after knowing what happend to xbox360s? i bought another 3 years cover from game for like 40 quid piece of mind if anything

John

Member

Registered: 30th Jun 03
User status: Offline

25th Jul 08 at 10:55

I'd phone sony anyway, back in the ps1 days I broke mine well outside of warranty, I paid them £20 or something like that and they came to my door and swapped me for a working one.

Brett

Premium Member

Registered: 16th Dec 02
Location: Manchester
User status: Offline

25th Jul 08 at 11:14

quote:
Originally posted by EarlofBarnet
I got it the week they first came out, so it'll be outside of the 12 month warranty

Would've got 3yrs with a 360 tbh

Deadude

Member

Registered: 30th Jun 07
Location: Spondon, Derby
User status: Offline

25th Jul 08 at 17:23

house insurnace?? could you trip and drop it down the stairs

EarlofBarnet

Member

Registered: 26th Mar 04
Location: West Cumbria
User status: Offline

25th Jul 08 at 17:23

If it was a 360 it'd been back for repair a douzen times by now, lol.

bradgsi

Member

Registered: 12th Jun 06
Location: Leicester,E.Mids Drives: corsa GSi 16V
User status: Offline

25th Jul 08 at 21:56

Ring them and kick off saying that a piece of electrical hardware shouldent have a lifespan of 12 months and say you are getting trading standards involved you wil get it fixed.

I have done this on loads of things with no extended warranty i usd to work for comet and it happend alot

EarlofBarnet

Member

Registered: 26th Mar 04
Location: West Cumbria
User status: Offline

1st Aug 08 at 19:36

Finally rang Sony's customer services dept up today. Guy was spot on on the other end. He's arranged a courier to collect mine on Tuesday and drop off a new one. Said it was out of warranty, but as it was a 60gb one and as a gesture of good will it'd be FREE. Thank you Sony!

Welsh Dan

Member

Registered: 23rd Mar 00
User status: Offline

1st Aug 08 at 21:38

Stupid question, but as its a 60gb, will they be replacing it with a 60gb one?

EarlofBarnet

Member

Registered: 26th Mar 04
Location: West Cumbria
User status: Offline

2nd Aug 08 at 07:35

Yup, absolutely

EarlofBarnet

Member

Registered: 26th Mar 04
Location: West Cumbria
User status: Offline

11th Aug 08 at 17:44

Got new PS3 dropped off today. Was a 60GB one, it's just like new (even had plastic protector bits still on it).

Nice one Sony!