Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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Moving into a new flat and there is a phone line there, yet sky are quoting the middle of December until they can send an engineer to install my phone line? Seems a bit of a wait to basically activate it at the exchange does it not?
Question - Will all providers be the same as this? Last time I got Sky broadband it only took two weeks 
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John
Member
Registered: 30th Jun 03
User status: Offline
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It's probably BT's fault and not sky's. Is there definitely a working phoneline?
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Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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There is a phoneline there but its not active. Don't even know the old number to give sky that and see if it helped.
So if its BT, would that mean all providers are going to be quoting the same timescales to activate it?
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Xs
Member
Registered: 12th Apr 02
Location: Lanarkshire
User status: Offline
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Just checked on Talk Talk and it says I have an active line. Anyone used them? Any good, or do they throttle the service at busy times?
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Sam
Moderator
Premium Member
Registered: 24th Dec 99
Location: West Midlands
User status: Offline
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There may be other reasons why it'll take so long.
For example, when we moved into our house last year we had to wait a similar amount of time because the dozy bitch that owned the house didn't think to cancel her phone line and broadband until the day she was due to move out!
She was with Sky for both, and so are we, but the problem was she had to give them 30 days notice because I think she didn't have her current contract with them that long or something like that (can't remember the exact details now).
So we had to use some shitty Vodafone mobile broadband dongle until we had proper ADSL in our home.
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Gaz
Member
Registered: 24th Aug 03
Location: Widnes, Cheshire
User status: Offline
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I've heard bad bad things about the customer service of TalkTalk however our work uses them for business lines for homeworkers and we have a delay of one of our guys lines being installed due to the work being done to fix the flooding problems down south.
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John
Member
Registered: 30th Jun 03
User status: Offline
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quote:
Originally posted by Xs
There is a phoneline there but its not active. Don't even know the old number to give sky that and see if it helped.
So if its BT, would that mean all providers are going to be quoting the same timescales to activate it?
If the line has been ceased it might as well not be there.
Unless talktalk have something in place everyone will quote the same, I know BT lead times in Glasgow just now are shocking, 7 weeks can be quick.
Sky's broadband is good, customer service for both is equally as bad.
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Blade_sri
Member
Registered: 23rd Apr 03
Location: Pop
User status: Offline
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About right,we had to wait that long.with talk talk, customer services it's shocking but cheap enough. I have a number top the English call centre now as the ones aboard just palm you off
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