Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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My sirocco fell apart & all the ball bearings fell out, obviously a faulty slide mechanism
Sent it in 2 weeks ago & heard nothing. Started chasing it all up today& it turns out they wanted to charge me £84 for the repair as its classed as "wear & tear" 
Other option was to pay £25 excess on insurance & have it sent back to unrepaired so could then send it to a different O2 repair centre for them to do a repair under insurance
Pointed out that on a 12 month contract, with a phone that has a 24 month warranty I really expected it to last longer than 6 months before anything wore out 
So they put me on hold for about 10 mins & then told me that there doing an advance exchange. Basically they will send out a new handset & once my phone is back from the repair centre I have to post it to them in a pre-paid envelope
Im considering not sending it though  Any ideas what might happen if I don't? 
Anyone work for them & know the answer to this?
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Schlumpfy
Member
Registered: 2nd Apr 07
Location: Stourbridge, West Midlands
User status: Offline
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See if you get any word from them.
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Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
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Jus dont send it, it wont be worth their effort to chase it up
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Kif
Member
Registered: 13th Jan 05
Location: Doncaster, South Yorkshire
User status: Offline
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I did this before Matt and got fooked for it 
They will keep chasing you up as it'll keep flashing up on the system as not been returned.
Hope that helps 
[Edited on 10-05-2007 by Kif]
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Matt H
Member
Registered: 11th Sep 01
Location: South Yorkshire
User status: Offline
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quote:
Originally posted by Kif
I did this before Matt and got fooked for it
They will keep chasing you up as it'll keep flashing up on the system as not been returned.
Hope that helps
[Edited on 10-05-2007 by Kif]
Excellent, someone in the exact same situation
Looks like I'll send it back then 
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dave17
Member
Registered: 3rd Sep 02
Location: Greater London
User status: Offline
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id wait it out and see what happens. let them chase you for it, if they call you once, dont send it, let them call u the 2nd time, after that, send it.
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nathy_87
Member
Registered: 14th Aug 08
Location: West Mids. Drives: koda Fabia VRS 5J
User status: Offline
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get the phone back and get it repaired at your locl phone shop, o2 are crap for this,
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