Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
|
WTF. Spent 35 mins waiting in a queue before I was put through earlier, I told them my problem (Web doesnt work, and my MMS messages wont send)
They hung up 
Same again, but I waiting 1 hours 8 mins!!!! The girl on the phone this time, said that she's having techincal difficulties and should try again later, and before i said NO, the phone was dead
I phoned for a third time.
Picked up after about 30 seconds  
Butttt They couldnt figure out the problem with my phone, and also after saying they would send the "MMS" settings...... they didn't
I didn't know o2 customer care was this bad, anybody else had any other problems like this??
|
mooney
Member
Registered: 20th Oct 05
Location: north west uk
User status: Offline
|
yeah there fooking shite
i had enough with them my contract finishes on Friday, only good thing is you can email them to cancel your contract lol
|
mooney
Member
Registered: 20th Oct 05
Location: north west uk
User status: Offline
|
they've got loads of staff shortages tho, still no excuse to hang up on you
[Edited on 01-08-2007 by mooney]
|
ClaireF
Member
Registered: 1st Nov 05
Location: hurlford, scotland Drives: corsa again
User status: Offline
|
no no problems with o2, when i rang up about my mms settings got done straight away
|
R Lee
Member
Registered: 15th Aug 03
User status: Offline
|
You can get the settings online anyway.
|
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
|
Shudnt have gone to a shitty network then ya coont 
|
Dom
Member
Registered: 13th Sep 03
User status: Offline
|
quote:
Originally posted by Robbo
Shudnt have gone to a shitty network then ya coont
Robbo you work on comission? as you push your vodaphone tripe like a dealer outside a primary school
Never hand any problems with O2 here though, been a customer for 4-5years  However, i have had problems with Vodaphone, took them 4 months to cancel a contract and that was after 40 odd calls, 11 emails and a cancellation of my direct debit
|
Whittie
Member
Registered: 11th Aug 06
Location: North Wales Drives: BMW, Corsa & Fiat
User status: Offline
|
don't even get me started on vodafone
Cost me rob's bonus to cancel my contract £931
|
mikeef
Banned
Registered: 20th Aug 06
Location: Kent
User status: Offline
|
02 own. Havn't ever had to call there support line though, Which is good in itself. Have been with them since the day they launched
|
Dav
Member
Registered: 23rd Jul 02
Location: Falkirk, Scotland
User status: Offline
|
quote:
Originally posted by mikeef
02 own. Havn't ever had to call there support line though, Which is good in itself. Have been with them since the day they launched
Same. Was a BT Cellnet customer when they rebranded as O2. Only time I ever phone them is to upgrade my mobile, never had a problem.
|
paul.mitchell1984
Member
Registered: 31st Aug 06
Location: Wakefield
User status: Offline
|
only problem i had was when they broke data protection gave some random guy my addy so he could send a phone back to me that i had lost, all i ever got was 120 off my fone bill grr should have gone further
|
Jules
Member
Registered: 26th Nov 04
Location: Ipswich, Suffolk Status: Happy
User status: Offline
|
Go to the O2 site and get the settings sent to your phone, done it on my missus' phone the other night - took about 30 seconds!
|
Robbo
Member
Registered: 6th Aug 02
Location: London
User status: Offline
|
quote:
Originally posted by Whittie
don't even get me started on vodafone
Cost me rob's bonus to cancel my contract £931
|
Bram
Member
Registered: 25th Mar 02
Location: Derby
User status: Offline
|
Called them earlier as the camera on my N73 is foobaared, was on hold for all of 20 secs. Guy I spoke to didn't even question me, said he'd arrange a replacement asap and should expect a courier package through my door in the next 2 days!
Spot on!
|
RichR
Premium Member
Registered: 17th Oct 01
Location: Waterhouses, Staffordshire
User status: Offline
|
You wan't to be a premium customer - my dad's monthly bill is £500+
Guess waht if he phones O2, he gets straight through, there's a seperate line for premium customers, he gets a new phone every 6 months and if anything is ever wrong it gets sorted immediately
|
