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Author Telephone Slamming.....
Twiggy
Member

Registered: 15th Oct 04
User status: Offline
15th Jul 10 at 15:37   View User's Profile U2U Member Reply With Quote

We are with Talk Talk and all is fine, we moved house and after a few weeks got re connected at new place

Few months after we move in and land line is sorted we get letters thanking us for using talk talk and sad to see us go to another provider.

I called up and was advised system issue

Just had the bill and we have been charged £120 contract penalty fee!!!!

SO called up and aparantly we have been telephone slammed and talk talk are no longer supplying our calls!!!!!!!!!!!!!!!!!!!!!

WTF????

[Edited on 15-07-2010 by Twiggy]
adiohead
Member

Registered: 28th Sep 01
User status: Offline
15th Jul 10 at 17:29   View User's Profile U2U Member Reply With Quote

http://consumers.ofcom.org.uk/2009/08/unauthorised-change-of-provider-slamming/
Twiggy
Member

Registered: 15th Oct 04
User status: Offline
15th Jul 10 at 21:46   View User's Profile U2U Member Reply With Quote

Got the fee waived and they are also going to waive the re connection fee

Got them to do 6mths free @ £18.48 for the pleasure.

Found out can be upto 6weeks without internet and phone so gonna go for more like 12mths and get them to pay for a mobile dongle...

So fucking pissed off right now!
Twiggy
Member

Registered: 15th Oct 04
User status: Offline
15th Jul 10 at 21:48   View User's Profile U2U Member Reply With Quote

Ohhh and they said they no longer supply our line etc and i asked who did they didn't even know!!

Got told to call 150 and it will advise me? But when i do that it goes to talk talk?
John
Member

Registered: 30th Jun 03
User status: Offline
15th Jul 10 at 21:51   View User's Profile U2U Member Reply With Quote

http://www.talktalkmembers.com/forums/index.php

Post on there, you've got a better chance of getting to the bottom of what happened than on the phone.
Twiggy
Member

Registered: 15th Oct 04
User status: Offline
15th Jul 10 at 22:35   View User's Profile U2U Member Reply With Quote

tbh i could not give a fuck what they have done, its now my priority to screw them for everything i can get.
Tommy L
Member

Registered: 21st Aug 06
Location: Northampton Drives: Audi wagon
User status: Offline
15th Jul 10 at 23:17   View User's Profile U2U Member Reply With Quote

That's the spirit, just screw them for everything you can get. Very intelligent.
Twiggy
Member

Registered: 15th Oct 04
User status: Offline
15th Jul 10 at 23:47   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Tommy L
That's the spirit, just screw them for everything you can get. Very intelligent.


Cheers!
Adam_B
Member

Registered: 13th Dec 00
Location: Lancashire
User status: Offline
16th Jul 10 at 00:12   View User's Profile U2U Member Reply With Quote

quote:
Originally posted by Twiggy
we have been telephone slammed

What does this mean?
Twiggy
Member

Registered: 15th Oct 04
User status: Offline
16th Jul 10 at 00:14   View User's Profile U2U Member Reply With Quote

someone/company has taken over the line. like BT taking over the phone line when you are with talk talk. Sometimes this can be illegal!

Although i think this is a cockup talktalk side....

 
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